Recreation Receptionist

Al Ain Rotana; Al Ain; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Ain Rotana in Al Ain is seeking dynamic and self-motivated female Recreation professionals to enhance guest experiences within their facilities. Responsibilities include overseeing reservations, ensuring the cleanliness of facilities, and promoting offered services.

The ideal candidate will be customer-driven with excellent interpersonal skills, a hospitality background, and the ability to thrive in a fast-paced environment.

Qualifications

• Previous work experience within a hotel is preferred.
• Good written and verbal English communication skills are essential.

Responsibilities

• Oversee reservations and tracking for pool and recreation facilities.
• Create a warm environment for guests.
• Assist with safety procedures and guest service.

Skills

Customer service skills

Interpersonal abilities

Computer skills

Education

Diploma/degree in hospitality

Job description

Job Description

We are currently looking for dynamic, and self‑motivated female Recreation professionals who want to move their careers forward. This position is based at Al Ain Rotana.

Responsibilities

• Oversee all reservations, payment, and tracking procedures, established for the pool, beach, and recreation facilities as required.
• Create a warm welcome and a friendly atmosphere.
• Issue and retrieve locker keys and towels before and after use.
• Promote all classes, activities and services that are offered within the club.
• Post charges in micros that may be incurred by guests and members and carry out correct accounting procedures.
• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules, and regulations.
• Periodically check on the cleanliness and order of the locker facilities.
• Ensure all reception area is tidy and clean and that all materials (e.g., towels, newspapers, magazines and advertising material) are readily available.
• Encourage sales through full product and price knowledge of offered and available facilities.

Education, Qualifications & Experience

You should ideally have a diploma/degree in hospitality with previous work experience within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essential. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer‑driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast‑paced environment and be a great team player, thriving in working with a multi‑cultural team and guests alike, while possessing the following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus