Spa Guest Services Executive - Atlantis The Royal - Dubai, UAE

Atlantis; Dubai; On-site; AED 89,280 - 122,760; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive health insurance

Annual flight allowance

Generous food and beverage privileges

Discounted stays across Kerzner properties

Incentive programs

Structured training and career growth opportunities

Job summary

Atlantis in Dubai is seeking a Spa Guest Services Executive to deliver exceptional wellness and luxury hospitality experiences. You'll engage spa guests, providing detailed information about treatments, and ensuring a seamless guest journey in a five-star environment.

The ideal candidate has experience in luxury hospitality, excellent communication skills, and a strong focus on guest service. The role includes a competitive salary, health benefits, and opportunities for career advancement.

Qualifications

• Previous experience in a luxury spa, resort spa, hotel spa, or high-end hospitality environment.
• Excellent personal presentation and professional grooming standards.
• Strong communication skills with emotional intelligence and service awareness.
• Ability to manage multiple tasks efficiently in a fast-paced wellness setting.
• Computer literacy and fluency in English are essential.

Responsibilities

• Welcome spa guests warmly across all contact channels including in-person, phone, and digital communication.
• Provide detailed information about spa treatments, wellness programs, and retail products.
• Coordinate guest appointments, facility access, and service flow within the wellness center.
• Maintain professional consultation standards while handling sensitive guest information with discretion.
• Promote spa services and products using effective interpersonal and sales techniques.
• Collaborate with therapists and wellness professionals to ensure seamless guest journeys.
• Uphold five-star luxury hospitality standards at every guest interaction.

Skills

Spa and wellness product knowledge

Luxury guest engagement and service delivery

Appointment scheduling and coordination

Sales and upselling techniques

Interpersonal communication and relationship building

Administrative and system proficiency

Job description

Position Overview

Spa Guest Services Executive at Atlantis The Royal in Dubai, UAE plays a vital role in delivering exceptional wellness and luxury hospitality experiences. This position focuses on front-facing spa guest services, premium customer engagement, and seamless coordination within a five‑star wellness facility at one of Dubai's most prestigious ultra‑luxury resorts.

Location: UAE, Dubai. Industry: Hospitality. Function: Guest Services‑Concierge. Salary: 8000‑11000 monthly (Market estimated). Full‑time.

Key Responsibilities

• Welcome spa guests warmly across all contact channels including in‑person, phone, and digital communication
• Provide detailed information about spa treatments, wellness programs, and retail products
• Coordinate guest appointments, facility access, and service flow within the wellness center
• Maintain professional consultation standards while handling sensitive guest information with discretion
• Promote spa services and products using effective interpersonal and sales techniques
• Collaborate with therapists and wellness professionals to ensure seamless guest journeys
• Uphold five‑star luxury hospitality standards at every guest interaction

Ideal Profile

• Previous experience in a luxury spa, resort spa, hotel spa, or high‑end hospitality environment
• Background in front office, guest relations, reservations, or club lounge operations is advantageous
• Excellent personal presentation and professional grooming standards
• Strong communication skills with emotional intelligence and service awareness
• Ability to manage multiple tasks efficiently in a fast‑paced wellness setting
• Computer literacy and fluency in English are essential

Skills Set

• Spa and wellness product knowledge
• Luxury guest engagement and service delivery
• Appointment scheduling and coordination
• Sales and upselling techniques
• Interpersonal communication and relationship building
• Administrative and system proficiency

Why Join Us

• Competitive tax‑free salary in UAE Dirhams
• Comprehensive health insurance including dental coverage
• Annual flight allowance and life insurance coverage
• Generous food and beverage privileges
• Discounted stays across Kerzner properties worldwide
• Incentive programs and colleague wellness initiatives
• Structured training, career mobility, and long‑term growth opportunities

About the Company

Atlantis The Royal, part of Kerzner International, is an ultra‑luxury experiential resort located on the crescent of Palm Jumeirah in Dubai. Known for its iconic architecture, panoramic sea and skyline views, Michelin‑starred dining, immersive wellness experiences, and world‑class service, Atlantis continues to redefine luxury hospitality in the UAE. With a diverse team of thousands of colleagues representing over 100 nationalities, the resort fosters a dynamic, inclusive environment where talent development and career advancement remain at the forefront.