Lux Spa Concierge & Guest Experience Lead

Atlantis; Dubai; On-site; AED 89,280 - 122,760; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive health insurance

Annual flight allowance

Generous food and beverage privileges

Discounted stays across Kerzner properties

Incentive programs

Structured training and career growth opportunities

Job summary

Atlantis in Dubai is seeking a Spa Guest Services Executive to deliver exceptional wellness and luxury hospitality experiences. You'll engage spa guests, providing detailed information about treatments, and ensuring a seamless guest journey in a five-star environment.

The ideal candidate has experience in luxury hospitality, excellent communication skills, and a strong focus on guest service. The role includes a competitive salary, health benefits, and opportunities for career advancement.

Qualifications

• Previous experience in a luxury spa, resort spa, hotel spa, or high-end hospitality environment.
• Excellent personal presentation and professional grooming standards.
• Strong communication skills with emotional intelligence and service awareness.
• Ability to manage multiple tasks efficiently in a fast-paced wellness setting.
• Computer literacy and fluency in English are essential.

Responsibilities

• Welcome spa guests warmly across all contact channels including in-person, phone, and digital communication.
• Provide detailed information about spa treatments, wellness programs, and retail products.
• Coordinate guest appointments, facility access, and service flow within the wellness center.
• Maintain professional consultation standards while handling sensitive guest information with discretion.
• Promote spa services and products using effective interpersonal and sales techniques.
• Collaborate with therapists and wellness professionals to ensure seamless guest journeys.
• Uphold five-star luxury hospitality standards at every guest interaction.

Skills

Spa and wellness product knowledge

Luxury guest engagement and service delivery

Appointment scheduling and coordination

Sales and upselling techniques

Interpersonal communication and relationship building

Administrative and system proficiency

Job description

Atlantis in Dubai is seeking a Spa Guest Services Executive to deliver exceptional wellness and luxury hospitality experiences. You'll engage spa guests, providing detailed information about treatments, and ensuring a seamless guest journey in a five-star environment.

The ideal candidate has experience in luxury hospitality, excellent communication skills, and a strong focus on guest service. The role includes a competitive salary, health benefits, and opportunities for career advancement.