Spa Front Desk and Guest Experience Specialist

Rotana; Al Ain; On-site; AED 42,000 - 70,000; Full time

Job summary

Rotana is seeking a dynamic Spa Receptionist to ensure efficient front-desk operations within the spa. You will manage reservations, payments, and guest interactions while maintaining a warm, inviting atmosphere for guests from diverse backgrounds.

Ideal candidates hold a hospitality diploma and possess excellent English communication and interpersonal skills. Proficiency with computer systems is an added advantage in a fast-paced environment.

Qualifications

• Diploma in hospitality or equivalent.
• Strong written and verbal English communication.
• Good interpersonal and customer-service abilities.

Responsibilities

• Oversee reservations, payments, and tracking procedures for spa facilities.
• Create a warm welcome and friendly atmosphere for guests.
• Issue and retrieve locker keys and towels before and after use.
• Promote spa activities and services to guests.
• Post charges in Micros and carry out accurate accounting.
• Maintain cleanliness and order of the reception area and magazines, towels, and advertising materials.

Skills

Customer service

English communication

Interpersonal skills

Team player

Education

Diploma in Hospitality

Job description

Rotana is seeking a dynamic Spa Receptionist to ensure efficient front-desk operations within the spa. You will manage reservations, payments, and guest interactions while maintaining a warm, inviting atmosphere for guests from diverse backgrounds.

Ideal candidates hold a hospitality diploma and possess excellent English communication and interpersonal skills. Proficiency with computer systems is an added advantage in a fast-paced environment.