Sort Center Operations Supervisor - DWC5

Amazon UAE; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Q-Express Documents Transport in Dubai is seeking a Sort Center Operations Supervisor (DWC5) to oversee daily sort center processes, ensure SOP adherence, and coordinate staff to meet productivity goals. The role supports continuous improvement within Amazon's logistics network and demands flexibility for weekends and night shifts.

The ideal candidate has at least one year of MS Office experience and strong organizational skills to manage workflow and performance across a high-volume operation.

Qualifications

• High school diploma or equivalent required.
• One year of experience using Microsoft Office products and applications preferred.

Responsibilities

• Manage daily operational activities across assigned Sort Center processes.
• Monitor workflow and ensure work is completed according to SOPs.
• Coordinate associates across operational areas to support planned volume and productivity targets.
• Lead, motivate, and guide team members during active sortation periods.
• Monitor operational performance and identify areas where execution falls below expected standards.
• Track KPIs and provide clear reporting on results.
• Investigate process inefficiencies and recommend practical improvements.
• Implement approved changes to improve productivity, quality, or workflow reliability.
• Work with cross-functional teams to resolve operational issues and reduce blockers.
• Maintain visibility over workload, staffing, and task completion throughout the shift.
• Support consistent execution of operational standards across the assigned work area.
• Escalate significant performance, staffing, or process concerns when required.
• Use Microsoft Office for reporting and analysis.
• Maintain accurate operational records and communicate updates to stakeholders.
• Support continuous improvement initiatives within the Sort Center.
• Work flexible across shifts, including weekends, nights, and holidays when scheduled.
• Complete a 40-hour work week and overtime when required.

Skills

Sort Center operations

Sortation processes

Logistics operations

Daily operations management

Associate supervision

Team motivation

Workflow management

Standard operating procedures

KPI monitoring

Performance reporting

Process improvement

Operational problem solving

Productivity management

Cross-functional collaboration

Workload coordination

Operational tracking

Continuous improvement

Microsoft Office

Microsoft Excel

Microsoft Word

Shift flexibility

Operational reporting

Process compliance

Team coordination

Sortation performance

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Excel

Microsoft Word

Job description

Sort Center Operations Supervisor - DWC5 Job Snapshot

Role: Sort Center Operations Supervisor - DWC5

Location: Dubai, United Arab Emirates

Industry: Logistics and Supply Chain

Function: Operations-Plant Management

Experience: Relevant operations experience

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Logistics and Supply Chain

Function: Operations-Plant Management

Salary: 9000-14000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Sort Center Operations Supervisor will support the daily movement and processing of customer shipments through DWC5 by maintaining operational discipline across people, workflow, and performance controls.

The role contributes to network reliability by ensuring sortation processes follow standard operating procedures, associates understand their responsibilities, and operational issues are addressed quickly.

Strong execution helps protect productivity, shipment flow, and downstream delivery performance.

Key Responsibilities

• Manage daily operational activities across assigned Sort Center processes.
• Monitor workflow and ensure work is completed according to established standard operating procedures.
• Coordinate associates across operational areas to support planned volume and productivity targets.
• Lead, motivate, and guide team members during active sortation periods.
• Monitor operational performance and identify areas where execution falls below expected standards.
• Track key performance indicators and provide clear reporting on results.
• Investigate process inefficiencies and recommend practical improvements.
• Implement approved process changes designed to improve productivity, quality, or workflow reliability.
• Work with cross-functional teams to resolve operational issues and reduce process blockers.
• Maintain visibility over workload, staffing, and task completion throughout the shift.
• Support consistent execution of operational standards across the assigned work area.
• Escalate significant performance, staffing, or process concerns when required.
• Use Microsoft Office applications for reporting, operational tracking, and routine analysis.
• Maintain accurate operational records and communicate relevant updates to stakeholders.
• Support continuous improvement initiatives within the Sort Center.
• Work flexibly across shifts, including weekends, nights, and holidays when scheduled.
• Complete a 40-hour work week and additional overtime when operational requirements demand it.

Ideal Profile

Candidates should have a high school diploma or equivalent qualification and at least one year of experience using Microsoft Office products and applications.

The position is suited to someone who is organized, detail-focused, and comfortable working in a high-volume operational environment where priorities can change quickly.

Candidates should be prepared to work flexible schedules, including nights, weekends, and holidays, and should be able to support overtime when business volumes require additional coverage.

Previous experience in logistics, warehousing, sortation, fulfillment, transportation, or operations will be valuable.

Two or more years of Microsoft Office experience is preferred.

Skills Set

• Sort Center operations
• Sortation processes
• Logistics operations
• Daily operations management
• Associate supervision
• Team motivation
• Workflow management
• Standard operating procedures
• KPI monitoring
• Performance reporting
• Process improvement
• Operational problem solving
• Productivity management
• Cross-functional collaboration
• Workload coordination
• Operational tracking
• Continuous improvement
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Shift flexibility
• Operational reporting
• Process compliance
• Team coordination
• Sortation performance

Why Join Us

This role offers hands‑on experience within Amazon 's sortation network and provides direct involvement in the processes that connect fulfillment operations with downstream transportation and delivery.

The position can strengthen practical skills in front‑line leadership, KPI management, workflow optimization, and process improvement while providing exposure to a large‑scale logistics environment.

For professionals looking to progress in warehouse, sortation, or operations leadership, DWC5 offers a strong operational foundation.

About the Company

Q-Express Documents Transport supports Amazon 's logistics and transportation operations in the United Arab Emirates.

Its Sort Center activities form an important link between fulfillment and delivery, helping process and route customer shipments through disciplined operations, technology, performance management, and coordinated frontline teams.