Shift Manager, Rewards Desk & Guest Loyalty

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Incentive programs

Leave policy

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Shift Manager to lead the Wynn Rewards desk and deliver exceptional guest experiences. You will oversee desk operations, drive engagement, and ensure adherence to brand standards with a focus on service quality.

The role requires 3+ years in guest service or loyalty programs in luxury hospitality or gaming, strong leadership and communication skills, and fluency in English. Arabic is a plus; gaming licensing background check is mandatory.

Qualifications

• Diploma or Bachelor’s degree in Hospitality, Business, or related field.
• Minimum 3 years of experience in guest service or loyalty program operations, preferably in luxury hospitality or gaming environments.
• Strong leadership and interpersonal skills with a focus on team development.
• Excellent problem-solving and communication abilities.
• Proficiency in loyalty systems and guest service platforms.
• Fluency in English required; Arabic is an asset.
• Flexibility to work shifts, weekends, and holidays as required.
• Background check for gaming licensing is required.

Responsibilities

• Oversee Wynn Rewards desk operations during assigned shifts, ensuring smooth and efficient service delivery.
• Lead and motivate team members to maintain high levels of guest engagement and professionalism.
• Resolve guest concerns and elevate issues when necessary to ensure prompt and satisfactory outcomes.
• Monitor gaming entry, program enrollment and usage metrics, providing feedback and suggestions for improvement.
• Ensure compliance with operational procedures, brand standards, and regulatory requirements.
• Assist in training new team members and support ongoing development of existing staff.
• Coordinate with other departments to support cross-functional promotions and guest experiences.

Skills

Leadership

Communication

Guest service

Team development

Problem-solving

English fluency

Education

Diploma/Bachelor's in Hospitality or related field

Tools

Loyalty systems

Guest service platforms

Job description

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Shift Manager to lead the Wynn Rewards desk and deliver exceptional guest experiences. You will oversee desk operations, drive engagement, and ensure adherence to brand standards with a focus on service quality.

The role requires 3+ years in guest service or loyalty programs in luxury hospitality or gaming, strong leadership and communication skills, and fluency in English. Arabic is a plus; gaming licensing background check is mandatory.