Shift Manager - Race And Sports

Wynn Al Marjan Island; Dubai; On-site; AED 279,000 - 424,000; Full time

Benefits offered by this job

Dirhams salary

Healthcare package

Paid leave

Incentive programs

Other employee benefits

Job summary

Wynn Al Marjan Island in the UAE seeks a Shift Manager to lead the Race & Sportsbook team. You will supervise Supervisors and Writers, oversee wagering and cash handling, and ensure compliance with gaming regulations and internal controls.

The role requires strong leadership, excellent communication, and a focus on guest satisfaction. Join a luxury hospitality environment with opportunities to collaborate with Marketing, Guest Services, and Slot Operations during major events.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, Sports Management, or related field preferred.
• 4-6 years in sportsbook, casino operations, or luxury hospitality; 2+ years in supervisory/shift management.
• Strong leadership, organizational, and communication skills; team management in fast-paced settings.

Responsibilities

• Direct and oversee Race and Sportsbook operations during shifts.
• Supervise Supervisors and Writers with coaching and feedback.
• Monitor wagering activity, payouts, and cash handling for accuracy and compliance.
• Resolve guest concerns with professionalism and guest satisfaction focus.
• Prepare shift reports documenting updates and irregularities.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Microsoft Office

Education

Bachelor's degree in Hospitality or related field

Tools

Microsoft Office Suite

Sportsbook/Casino management systems

Job description

Job Description

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Shift Manager to join the Race & Sportsteam.

Responsibilities

• Direct and oversee Race and Sportsbook operations during assigned shifts, ensuring smooth and efficient service delivery.
• Supervise and support Supervisors and Writers, providing guidance, coaching, and performance feedback.
• Monitor wagering activity, payouts, and cash handling to ensure accuracy and compliance with internal controls and gaming regulations.
• Resolve escalated guest concerns or disputes with professionalism, discretion, and a focus on guest satisfaction.
• Conduct pre-shift briefings to communicate operational updates, event highlights, and service expectations.
• Ensure the Race and Sportsbook counter is fully staffed, organized, and stocked with wagering guides, odds sheets, and promotional materials.
• Collaborate with Marketing, Guest Services, and Slot Operations to support promotions, tournaments, and special events.
• Maintain up-to-date knowledge of global sporting events, racing schedules, and betting trends to anticipate guest needs.
• Prepare shift reports, documenting key operational updates, guest feedback, and any irregularities.
• Enforce Wynn Resorts' service standards, AML protocols, and UAE gaming regulations.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor's degree in Hospitality, Business Administration, Sports Management, or related field (preferred).
• 4-6 years of experience in sportsbook, casino operations, or luxury hospitality, with at least 2 years in a supervisory or shift management role.
• Strong leadership and organizational skills with the ability to manage teams in a fast-paced environment.
• Excellent communication and interpersonal skills with a polished, professional demeanor.
• Solid knowledge of sports, racing formats, and betting terminology.
• Proficiency in Microsoft Office Suite; experience with sportsbook or casino management systems is an advantage.
• Flexibility to work evenings, weekends, and holidays during major sporting events.
• Must meet all regulatory requirements for licensing and compliance.

About Wynn Al Marjan Island's Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.