Shift Manager - Race & Sportsbook

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 280,000 - 420,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Leave policy

Incentives

Job summary

Wynn Al Marjan Island seeks a Shift Manager for the Race & Sportsteam to lead sportsbook operations during shifts, supervise staff, monitor wagering, and ensure compliance with regulations. The role requires 4–6 years in sportsbook or luxury hospitality with supervisory experience and strong leadership.

Join a premium UAE resort project opening in 2027, offering competitive benefits and a dynamic work environment. Evening/weekend availability is required to support major events.

Qualifications

• Bachelor’s degree in Hospitality, Business Administration, Sports Management, or related field preferred.
• 4–6 years in sportsbook, casino ops, or luxury hospitality with 2+ years in supervisory/shift management.
• Strong leadership and organizational skills for fast-paced teams.
• Excellent communication and professional demeanor.
• Solid knowledge of sports, racing formats, betting terminology.
• Proficiency in Microsoft Office; knowledge of sportsbook/casino systems is an advantage.

Responsibilities

• Direct and oversee Race and Sportsbook operations during shifts.
• Supervise and coach Supervisors and Writers.
• Monitor wagering activity, payouts, and cash handling for accuracy and compliance.
• Resolve escalated guest concerns with professionalism and discretion.
• Conduct pre-shift briefings communicating updates and expectations.
• Ensure counter is staffed, organized, and stocked with guides and promos.
• Collaborate with Marketing, Guest Services, and Slot Operations on promotions.
• Maintain knowledge of global events and betting trends to anticipate needs.
• Prepare shift reports with updates and feedback.
• Enforce Wynn Resorts’ service standards, AML protocols, and UAE regulations.

Skills

Leadership

Team management

Sports betting knowledge

Customer service

Communication

Interpersonal skills

MS Office

Sportsbook systems

Education

Bachelor’s degree in Hospitality, Business Administration, Sports Management, or related field

Tools

Sportsbook management systems

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Shift Manager to join the Race & Sportsteam.

Responsibilities

The primary duties and responsibilities of this role are:

• Direct and oversee Race and Sportsbook operations during assigned shifts, ensuring smooth and efficient service delivery.
• Supervise and support Supervisors and Writers, providing guidance, coaching, and performance feedback.
• Monitor wagering activity, payouts, and cash handling to ensure accuracy and compliance with internal controls and gaming regulations.
• Resolve escalated guest concerns or disputes with professionalism, discretion, and a focus on guest satisfaction.
• Conduct pre-shift briefings to communicate operational updates, event highlights, and service expectations.
• Ensure the Race and Sportsbook counter is fully staffed, organized, and stocked with wagering guides, odds sheets, and promotional materials.
• Collaborate with Marketing, Guest Services, and Slot Operations to support promotions, tournaments, and special events.
• Maintain up-to-date knowledge of global sporting events, racing schedules, and betting trends to anticipate guest needs.
• Prepare shift reports, documenting key operational updates, guest feedback, and any irregularities.
• Enforce Wynn Resorts’ service standards, AML protocols, and UAE gaming regulations.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in Hospitality, Business Administration, Sports Management, or related field (preferred).
• 4–6 years of experience in sportsbook, casino operations, or luxury hospitality, with at least 2 years in a supervisory or shift management role.
• Strong leadership and organizational skills with the ability to manage teams in a fast-paced environment.
• Excellent communication and interpersonal skills with a polished, professional demeanor.
• Solid knowledge of sports, racing formats, and betting terminology.
• Proficiency in Microsoft Office Suite; experience with sportsbook or casino management systems is an advantage.
• Flexibility to work evenings, weekends, and holidays during major sporting events.
• Must meet all regulatory requirements for licensing and compliance.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.