Race & Sportsbook Shift Leader — Excellent Benefits

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 210,000 - 390,000; Full time

Benefits offered by this job

Salary paid in AED

Generous leave policy

Healthcare package

Incentive programs

Other employee benefits

Job summary

Wynn Al Marjan Island in the UAE is seeking a Shift Manager to oversee Race and Sportsbook operations during shifts, ensuring smooth service and adherence to internal controls.

You will supervise Supervisors and Writers, coach performance, and manage wagering activity, payouts, and guest interactions with a focus on satisfaction and compliance. Evening and weekend flexibility required.

Qualifications

• Bachelor's degree preferred in Hospitality, Business Administration, Sports Management, or related field
• 4–6 years in sportsbook, casino operations, or luxury hospitality
• At least 2 years in a supervisory or shift management role
• Strong leadership, communication, and organizational skills
• Ability to manage teams in a fast-paced environment

Responsibilities

• Direct and oversee Race and Sportsbook operations during assigned shifts
• Supervise and support Supervisors and Writers, providing guidance and feedback
• Monitor wagering activity, payouts, and cash handling for accuracy and compliance
• Resolve escalated guest concerns or disputes with professionalism
• Conduct pre-shift briefings with operational updates and service expectations
• Ensure the Race and Sportsbook counter is staffed, organized, and stocked
• Collaborate with Marketing, Guest Services, and Slot Operations for events
• Maintain up-to-date knowledge of global sporting events and betting trends
• Prepare shift reports documenting updates, feedback, and irregularities
• Enforce Wynn Resorts service standards, AML protocols, and UAE gaming regulations

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Guest service orientation

Education

Bachelor's degree in Hospitality

Bachelor's degree in Business Administration

Bachelor's degree in Sports Management

Tools

Microsoft Office Suite

Sportsbook/Casino management systems

Job description

Wynn Al Marjan Island in the UAE is seeking a Shift Manager to oversee Race and Sportsbook operations during shifts, ensuring smooth service and adherence to internal controls.

You will supervise Supervisors and Writers, coach performance, and manage wagering activity, payouts, and guest interactions with a focus on satisfaction and compliance. Evening and weekend flexibility required.