Services Sales Specialist

Global GBM; United Arab Emirates; On-site; AED 250,000 - 420,000; Full time

Job summary

Global GBM is seeking an experienced IT services sales leader in the United Arab Emirates to drive revenue by selling managed services, support agreements, and professional services. The role focuses on building strong client relationships, identifying opportunities, and delivering value-based solutions.

The candidate will manage proposals, contracts, and service agreements while collaborating with delivery and account teams to close deals and meet targets.

Qualifications

• Bachelor's degree in business, engineering, IT, or related field.
• 8+ years of experience in service sales, solution sales.
• Strong understanding of services, managed services, or professional services sales.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM systems and Microsoft Office applications.

Responsibilities

• Identify new business opportunities and build a strong sales pipeline.
• Promote and sell IT service offerings including support contracts, managed services, and consulting services.
• Engage with customers to understand their business needs and propose value-added service solutions.
• Prepare proposals, quotations, contracts, and service agreements.
• Manage customer relationships and ensure high levels of customer satisfaction.
• Collaborate with delivery, technical, and account management teams to develop winning solutions.
• Conduct regular customer visits, presentations, and negotiations.
• Maintain accurate sales forecasts and reports using CRM tools.
• Ensure achievement of monthly, quarterly, and annual sales targets.

Skills

IT Service Sales

Business Development

Account Management

Customer Relationship Management

Negotiation & Closing

Solution Selling

Pipeline Management

Forecasting & Reporting

Strategic Thinking

Communication & Presentation Skills

Education

Bachelor's Degree in Business Administration, Engineering, Information Technology, or related field

Tools

CRM systems

Microsoft Office

Job description

Job Summary

Responsible for driving service revenue growth by selling IT managed services, support agreements, professional services, and solution-based offerings to existing and new customers. The role focuses on customer relationship management, identifying business opportunities, developing sales strategies, and achieving revenue targets.

Key Responsibilities

• Identify new business opportunities and build a strong sales pipeline.
• Promote and sell IT service offerings including support contracts, managed services, and consulting services.
• Engage with customers to understand their business needs and propose value-added service solutions.
• Prepare proposals, quotations, contracts, and service agreements.
• Manage customer relationships and ensure high levels of customer satisfaction.
• Collaborate with delivery, technical, and account management teams to develop winning solutions.
• Conduct regular customer visits, presentations, and negotiations.
• Maintain accurate sales forecasts and reports using CRM tools.
• Ensure achievement of monthly, quarterly, and annual sales targets.

Qualifications

• Bachelor's Degree in Business Administration, Engineering, Information Technology, or related field.
• 8+ years of experience in service sales, solution sales.
• Strong understanding of services, managed services, or professional services sales.
• Excellent communication, negotiation, and presentation skills.
• Proven track record of meeting or exceeding sales targets.
• Proficiency in CRM systems and Microsoft Office applications.

Key Skills

• IT Service Sales
• Business Development
• Account Management
• Customer Relationship Management
• Negotiation & Closing
• Solution Selling
• Pipeline Management
• Forecasting & Reporting
• Strategic Thinking
• Communication & Presentation Skills

KPIs

• IT Service revenue growth
• New service contracts acquired
• Renewal rate of existing contracts
• Gross margin achievement
• Customer satisfaction and retention
• Sales pipeline value and conversion rate