Sales & Service Manager

Battmobile; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

The role emphasizes data-driven decisions, strong negotiation, and a customer-centric approach in a fast-paced environment. Experience with Zoho CRM is a plus and automotive or service industries are advantageous.

Qualifications

• 5+ years in sales management or related leadership roles.
• Proven revenue target achievement.
• Strong data-driven decision making.
• Effective coaching and communication.
• Customer-focused in fast-paced env.
• Experience with Zoho CRM or similar.
• Advantage: automotive/field services experience.

Responsibilities

• Develop and execute sales plans to meet revenue targets.
• Improve enquiry-to-sale conversion through stronger techniques and follow-ups.
• Drive upselling, cross-selling, and repeat business.
• Identify new revenue opportunities with pricing discipline.
• Lead, coach, and set KPIs for the sales team.
• Review performance and address gaps with improvement plans.
• Track revenue, gross margin, and sales productivity.
• Maintain CRM data quality and pipeline updates.

Skills

Sales leadership

Revenue targets

Data analysis

Coaching

Customer focus

Negotiation

Zoho CRM

Tools

Zoho CRM

Job description

Sales Business Growth

• Develop and execute sales plans to achieve revenue and profitability targets
• Improve enquiry-to-sale conversion through stronger sales techniques and consistent follow-ups
• Drive upselling cross-selling service package sales and repeat business
• Identify new revenue opportunities while managing pricing and discounts within approved guidelines

Team Leadership

• Lead coach and develop the sales team to achieve individual and team targets
• Set clear KPIs and review performance regularly
• Address performance gaps through practical coaching and improvement plans
• Build accountability ownership and a consistent focus on results

Customer Experience

• Strengthen customer relationships and improve retention
• Ensure customers receive accurate advice clear commitments and timely follow-ups
• Work with service teams to resolve complaints and improve the customer journey

Data Collaboration

• Track revenue conversion gross margin and sales productivity
• Maintain accurate leads customer records and pipeline updates in Zoho CRM or similar systems
• Present clear performance reports and recommendations to management
• Coordinate with Operations Dispatch Marketing and other teams to remove barriers affecting sales and service delivery

What Success Looks Like

Consistent target achievement profitable revenue growth stronger sales conversion better team productivity and more returning customers

What You’ll Bring

• 5+ years of experience in sales management, business development or a similar commercial role, including sales team leadership.
• A proven record of achieving revenue targets and improving team performance.
• Strong commercial judgment and confidence using data to make decisions.
• Effective coaching, communication and negotiation skills.
• A customer-focused approach and the ability to prioritize in a fast-paced environment.
• Automotive, field services or high-volume service industry experience is an advantage.
• Experience with Zoho CRM or similar platforms is an advantage.

What We Offer

• Competitive salary and performance-based incentives
• Medical insurance, annual leave and statutory benefits
• Training and professional development
• Career growth and the opportunity to influence business performance