ServiceNow Business Analyst - ITSM & Digital Transformation

LanceSoft Middle East; Dubai; Sur place; AED 180 000 - 260 000; Plein temps

Résumé du poste

LanceSoft Middle East is seeking a ServiceNow Business Analyst in Dubai for a 12+ month assignment. The role requires a strong background in ITSM projects, ITIL knowledge, and hands-on ServiceNow implementation experience.

You will translate business needs into ServiceNow solutions, create BRDs/FRDs and drive stakeholder communication in an Agile environment. Ideal candidates bring 5+ years as a BA, superb documentation skills, and the ability to convert requirements into clear user stories and

Qualifications

• Bachelor's degree in CS/IT/Business or related field.
• 5+ years as a Business Analyst, preferably ITSM/digital projects.
• Strong ServiceNow platform hands-on experience.
• Knowledge of ITIL processes and ITSM workflows.
• Experience in gathering requirements and documenting details.
• Ability to produce BRDs, FRDs, user stories and acceptance criteria.

Connaissances

Business Analysis

Requirements gathering

Documentation

Stakeholder management

Agile/Scrum

Communication

Formation

Bachelor's degree in CS/IT/Business

Outils

ServiceNow

Description du poste

LanceSoft Middle East is seeking a ServiceNow Business Analyst in Dubai for a 12+ month assignment. The role requires a strong background in ITSM projects, ITIL knowledge, and hands-on ServiceNow implementation experience.

You will translate business needs into ServiceNow solutions, create BRDs/FRDs and drive stakeholder communication in an Agile environment. Ideal candidates bring 5+ years as a BA, superb documentation skills, and the ability to convert requirements into clear user stories and