ServiceNow BA

LanceSoft Middle East; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

LanceSoft Middle East is seeking a ServiceNow Business Analyst in Dubai for a 12+ month assignment. The role requires a strong background in ITSM projects, ITIL knowledge, and hands-on ServiceNow implementation experience.

You will translate business needs into ServiceNow solutions, create BRDs/FRDs and drive stakeholder communication in an Agile environment. Ideal candidates bring 5+ years as a BA, superb documentation skills, and the ability to convert requirements into clear user stories and

Qualifications

• Bachelor's degree in CS/IT/Business or related field.
• 5+ years as a Business Analyst, preferably ITSM/digital projects.
• Strong ServiceNow platform hands-on experience.
• Knowledge of ITIL processes and ITSM workflows.
• Experience in gathering requirements and documenting details.
• Ability to produce BRDs, FRDs, user stories and acceptance criteria.

Skills

Business Analysis

Requirements gathering

Documentation

Stakeholder management

Agile/Scrum

Communication

Education

Bachelor's degree in CS/IT/Business

Tools

ServiceNow

Job description

Title: ServiceNow BA

Duration: 12+ months

Location: Dubai

Required Skills & Experience

• Bachelor's degree in computer science, Information Technology, Business Administration, or related field.
• 5+ years of experience as a Business Analyst, preferably within ITSM or digital transformation projects.
• Strong hands‑on experience working with the ServiceNow platform.
• Strong understanding of ServiceNow ITSM processes and workflows.
• Good understanding of ITIL processes and best practices.
• Strong experience in requirements gathering and documentation.
• Experience creating:

BRDs

FRDs

User Stories

Acceptance Criteria

Process Flow Diagrams

Functional Specifications

• Strong stakeholder management and communication skills.
• Experience working in Agile/Scrum environments.
• Ability to translate business requirements into ServiceNow functional solutions.