ServiceNow ITSM Developer

DiceTek UAE; Dubai; On-site; AED 178,560 - 267,840; Full time

Benefits offered by this job

Opportunity to work on enterprise projects

Exposure to automation and IT service transformation initiatives

Career path in ServiceNow development and ITSM consulting

Job summary

DiceTek UAE is seeking a ServiceNow ITSM Developer in Dubai to implement and support ITSM modules. The role involves developing and maintaining scripts, troubleshooting platform issues, and supporting integrations with external systems.

The ideal candidate will have strong ServiceNow experience, technical skills in JavaScript, and knowledge of ITIL processes. This is a great opportunity in a growing technology market.

Qualifications

• Strong hands-on experience in ServiceNow ITSM implementation, support, administration, and development.
• Good understanding of ServiceNow scripting, JavaScript, Flow Designer, Workflow configuration, and IntegrationHub.
• Practical experience with CMDB, Discovery, service catalog, incident, problem, change, and request management processes.

Responsibilities

• Implement, configure, and support ServiceNow ITSM modules based on business and technical requirements.
• Develop and maintain ServiceNow scripts using JavaScript and related platform features.
• Support CMDB and Discovery activities to improve asset visibility and configuration data accuracy.

Skills

ServiceNow ITSM implementation and support

ServiceNow administration and development

JavaScript and ServiceNow scripting

Flow Designer and Workflow configuration

IntegrationHub configuration

CMDB and Discovery

REST and SOAP integrations

ITIL processes and service management

Incident, problem, change, and request management

Troubleshooting, analysis, and technical documentation

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

ServiceNow Certified System Administrator certification

ServiceNow ITSM Implementation Specialist certification

ITIL certification

Job description

ServiceNow ITSM Developer Job Snapshot

Role: ServiceNow ITSM Developer
Location: Dubai, United Arab Emirates
Industry: I T and Services
Function: IT-Software Development
Experience: Experienced
Job Type: Full-time

Overview

ServiceNow ITSM Developer in Dubai, United Arab Emirates within the I T and Services sector is a strong opportunity for professionals experienced in ServiceNow implementation, administration, scripting, workflow automation, and enterprise IT service management solutions. The role is suited for a technically skilled candidate who can support ServiceNow ITSM delivery, improve platform workflows, manage integrations, and help business teams streamline IT operations through reliable ServiceNow development practices.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: I T and Services
Function: IT-Software Development
Salary: 16000-24000
Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Context

The ServiceNow ITSM Developer will support the implementation, enhancement, and administration of ServiceNow ITSM modules for business and technology users. This position plays an important role in improving incident, problem, change, request, CMDB, discovery, and workflow processes across the IT environment. The selected candidate will help configure scalable solutions, troubleshoot platform issues, and support integrations that improve service delivery, reporting, automation, and operational efficiency.

Key Responsibilities

• Implement, configure, and support ServiceNow ITSM modules based on business and technical requirements.
• Develop and maintain ServiceNow scripts using JavaScript, business rules, client scripts, script includes, UI policies, and related platform features.
• Configure Flow Designer, workflows, approvals, notifications, forms, and service catalog processes.
• Support CMDB and Discovery activities to improve asset visibility, relationship mapping, and configuration data accuracy.
• Work on REST and SOAP integrations between ServiceNow and external enterprise systems.
• Assist with IntegrationHub configuration and automation workflows for connected IT service processes.
• Provide ServiceNow administration support, including user roles, access controls, platform settings, and routine maintenance.
• Analyze incidents, defects, and enhancement requests to deliver stable and business-focused ServiceNow solutions.
• Collaborate with IT service management teams to align platform configuration with ITIL processes and best practices.
• Prepare technical documentation, configuration notes, and support guides for ongoing platform improvements.

Ideal Profile

• Strong hands‑on experience in ServiceNow ITSM implementation, support, administration, and development.
• Good understanding of ServiceNow scripting, JavaScript, Flow Designer, Workflow configuration, and IntegrationHub.
• Practical experience with CMDB, Discovery, service catalog, incident, problem, change, and request management processes.
• Knowledge of REST and SOAP integration methods in enterprise technology environments.
• Ability to troubleshoot platform issues, review configurations, and provide practical technical solutions.
• Familiarity with ITIL‑based service management practices and operational support models.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• ServiceNow Certified System Administrator certification is preferred.
• ServiceNow ITSM Implementation Specialist certification will be an added advantage.
• ITIL certification is preferred for candidates supporting structured ITSM environments.

Skills Set

• ServiceNow ITSM implementation and support
• ServiceNow administration and development
• JavaScript and ServiceNow scripting
• Flow Designer and Workflow configuration
• IntegrationHub configuration
• CMDB and Discovery
• REST and SOAP integrations
• ITIL processes and service management
• Incident, problem, change, and request management
• Troubleshooting, analysis, and technical documentation

Why Join Us

• Opportunity to work on enterprise ServiceNow ITSM projects in Dubai's growing technology market.
• Exposure to automation, integrations, CMDB improvement, Discovery, and IT service transformation initiatives.
• Strong role for professionals looking to advance in ServiceNow development, platform administration, and ITSM consulting.
• Work with business and technology teams on practical solutions that improve IT operations and service delivery.
• Career path suited for candidates building expertise in ServiceNow, ITIL processes, and enterprise workflow automation.

About the Company

Dicetek LLC is a technology consulting and staffing solutions company supporting organizations across the UAE and wider region with skilled IT professionals, digital transformation expertise, and enterprise technology services. In Dubai, Dicetek LLC connects experienced technology talent with business‑critical roles across software development, IT service management, infrastructure, banking technology, and digital operations.