Service Crew

eathos; Dubai; On-site; AED 33,000 - 78,000; Full time

Benefits offered by this job

Employee meals

Tips paid

Staff training

Job summary

Tortilla Restaurant is hiring a Service Crew member to deliver warm, attentive dining experiences. You will greet guests, take orders, serve meals, check satisfaction, and ensure cleaning and safety standards are maintained.

Candidates should have strong communication, a friendly personality, and the ability to work in a fast-paced team, with flexibility for evenings, weekends, and holidays. Training will cover menu details and POS usage.

Qualifications

• Prior experience as a waiter or in customer service preferred.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong attention to detail in order taking and serving.
• Knowledge of menus and ingredients.
• Team player with flexibility for evenings, weekends, and holidays.
• Physical stamina to stand and lift trays.
• Basic math for payments and giving change.
• Familiarity with POS systems is a plus.

Responsibilities

• Greet and welcome customers warmly on arrival.
• Present menus and provide detailed dish/beverage information.
• Assist customers in menu selections and answer questions.
• Provide attentive service throughout dining experience; anticipate needs.
• Take accurate food/beverage orders and enter into POS.
• Check dishes for quality and presentation before serving.
• Handle payments, process checks, and manage cash accurately.
• Maintain cleanliness of dining area and stations.
• Upsell additional products and services where appropriate.
• Attend trainings; stay updated on menu changes and promos.
• Collaborate with team to gather guest feedback and improve service.
• Assist with opening/closing duties and restocking.

Skills

Communication

Customer service

Team player

Multitasking

POS familiarity

Tools

POS system

Job description

The Service Crew at Tortilla Restaurant is responsible for providing exceptional customer service to ensure a positive dining experience for our guests. This role involves taking food and beverage orders, serving meals, and attending to customer needs while maintaining a clean and organized dining area. The ideal candidate should possess excellent communication skills, a friendly and outgoing personality, and a strong attention to detail.

Responsibilities

• Greet and welcome customers in a warm and friendly manner upon their arrival.
• Present menus to guests and provide detailed information about the dishes and beverages offered.
• Assist customers in making menu selections and answer any questions or concerns they may have.
• Providing attentive and personalized service throughout the dining experience, anticipating, and fulfilling customer needs.
• Take accurate food and beverage orders from customers and enter them into the POS system.
• Check dishes and beverages for quality, accuracy, and presentation before serving them to guests.
• Provide exceptional customer service throughout the dining experience, attending to guests' needs and addressing any issues or complaints promptly.
• Checking in with customers during their meal to ensure satisfaction and promptly addressing any concerns or issues that may arise.
• Collaborating with the service team to gather customer feedback and suggestions to enhance the overall customer journey.
• Maintain a clean and organized dining area, including tables, chairs, and serving stations.
• Ensure compliance with health and safety regulations and maintain hygiene standards.
• Prepare and deliver checks to customers, process payments, and handle cash transactions accurately.
• Collaborate with other team members to provide efficient service and contribute to a positive work environment.
• Upsell additional products and services when appropriate to enhance the guest experience.
• Attend training sessions and stay updated on menu changes, specials, and promotional offers.
• Assist with opening and closing duties, including setting up tables, restocking supplies, and cleaning tasks.

Qualifications

• Previous experience as a waiter or in a customer service role is preferred.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and accuracy in order taking and serving.
• Knowledge of food and beverage menus, including ingredients and preparation methods.
• Ability to work effectively in a team and collaborate with colleagues.
• Flexibility to work evenings, weekends, and holidays as required.
• Physical stamina to stand and walk for extended periods and lift trays of food or beverages.
• Basic math skills for handling payments and giving change.
• Familiarity with POS systems and order processing software is a plus.