Cashier

Eathos; Abu Dhabi; On-site; AED 33,000 - 56,000; Full time

Job summary

Eathos in Abu Dhabi seeks a friendly cashier to deliver excellent service, process orders, and handle cash and digital payments.

You will coordinate with kitchen and service staff, manage online orders via the aggregator, and upsell items while maintaining accurate records and a clean checkout area.

Candidates should have a high school diploma, prior cashier or hospitality experience, and strong math and communication skills; flexibility for shifts is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Experience as cashier or in customer service is advantageous.
• Strong math and cash handling accuracy.
• Excellent interpersonal and communication skills.
• Proficiency with POS systems and basic computer operations.
• Ability to multitask in a fast-paced environment.
• Knowledge of hygiene and sanitation standards.

Responsibilities

• Greet customers and provide friendly service.
• Accurately process orders and enter into POS.
• Handle cash, cards, and digital payments and give change.
• Maintain clean register area and organize supplies.
• Coordinate with kitchen and service staff for timely orders.
• Manage online orders via aggregator platform.
• Apply discounts and promotions accurately.
• Monitor inventory status via aggregator system.
• Upsell and promote additional items.
• Assist in front-of-house duties as needed.
• Stay informed about promotions and policies.
• Attend training to improve POS proficiency.

Skills

Math skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Tools

POS system

Aggregator system

Inventory system

Job description

The Cashier plays a crucial role in providing excellent customer service, accurately processing transactions, and coordinating the efficient flow of orders in the restaurant. This position involves handling cash transactions, managing customer inquiries, and effectively communicating with kitchen and service staff to ensure smooth operations and timely delivery of food.

Responsibilities

• Greet customers warmly, provide a friendly and welcoming atmosphere, and promptly address their inquiries or concerns.
• Accurately process customer orders, including taking food and beverage orders, entering them into the point-of-sale (POS) system, and calculating totals.
• Accept payments from customers using cash, credit cards, or digital payment methods and provide accurate change when necessary.
• Maintain a clean and organized cash register area, including ensuring the availability of necessary supplies, such as receipt paper and cash drawers.
• Assist in maintaining accurate records of transactions and daily cash balances, ensuring compliance with cash handling and reconciliation procedures.
• Utilizing the aggregator system to check the performance and connectivity of tablets used for order processing.
• Monitoring and managing online orders received through the aggregator platform, ensuring timely preparation and delivery.
• Applying discounts and promotional offers accurately using the aggregator system, ensuring customer orders reflect the correct pricing and promotions.
• Checking the availability of items by accessing the digital inventory maintained within the aggregator system and updating it in real-time with any changes or substitutions.
• Communicate customer orders to the kitchen staff, ensuring accuracy and clarity, and prioritize orders based on dining room capacity, delivery requests, or other special instructions.
• Manage phone calls and customer inquiries, providing information on menu items, prices, specials, and any other relevant details.
• Upsell and promote additional items or special offers to customers, enhancing the overall customer experience and maximizing sales opportunities.
• Collaborate with the kitchen and service teams to resolve customer concerns, complaints, or special requests in a timely and professional manner.
• Maintain knowledge of menu items, ingredients, and allergen information to address customer questions and concerns appropriately.
• Follow all safety and security procedures, including verifying the authenticity of cash payments and reporting any suspicious activities to the supervisor.
• Assist in other front‑of‑house duties, such as seating guests, bussing tables, and maintaining a clean dining area, as needed.
• Stay informed about restaurant promotions, events, and policies to provide accurate information to customers.
• Attend staff meetings and training sessions to enhance product knowledge, customer service skills, and POS system proficiency.

Requirements

• High school diploma or equivalent is preferred.
• Previous experience as a cashier or in a customer service role, preferably in the restaurant or hospitality industry, is advantageous.
• Strong mathematical skills and ability to handle cash transactions accurately.
• Excellent interpersonal and communication skills to interact effectively with customers and team members.
• Proficiency in using POS systems and familiarity with basic computer operations.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Attention to detail and strong organizational skills to handle multiple orders and prioritize tasks effectively.
• Ability to remain calm and professional in high‑pressure situations.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
• Knowledge of food and beverage industry practices, including hygiene and sanitation standards.
• Basic knowledge of menu items, ingredients, and allergen information is desirable.
• Ability to stand for extended periods and lift and carry trays or supplies as required.