Restaurant Supervisor

eathos; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Tortilla Restaurant in Dubai is seeking a Restaurant Supervisor to lead daily operations, ensuring outstanding service and a memorable guest experience. You will manage both front-of-house and back-of-house teams, uphold high standards, and drive smooth service.

Ideal candidates bring proven supervisory experience in hospitality, strong leadership, excellent communication, and a passion for hospitality. The role requires flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Proven experience as a Restaurant Supervisor or similar role.
• Strong leadership and organizational skills.
• Excellent interpersonal and communication abilities.
• Knowledge of restaurant operations, including front-of-house and back-of-house.
• Ability to remain calm under pressure and handle challenging situations professionally.

Responsibilities

• Supervise front-of-house and back-of-house staff to ensure smooth operations and excellent service.
• Train staff on restaurant policies, procedures and customer service standards.
• Monitor customer ratings and feedback to gauge satisfaction and identify improvements.
• Encourage and motivate the team to exceed guest expectations.
• Drive sales growth through strategies to increase average order value (AOV).
• Conduct regular mystery dinners to evaluate service quality and recognize performance.
• Ensure food display areas are visually appealing, clean and well-organized.
• Collaborate with kitchen for timely food preparation and presentation.
• Assist in scheduling staff and optimizing labor costs during peak hours and events.
• Monitor inventory levels and assist in managing supply orders to minimize waste.
• Develop and implement training programs to enhance service skills and product knowledge.
• Keep up-to-date with industry trends, promotions, and sales techniques.

Skills

Leadership

Organization

Communication

Customer service

Operations knowledge

Health & safety

POS systems

Team training

Flexibility

Tools

POS systems

Inventory software

Scheduling software

Job description

The Restaurant Supervisor at Tortilla Restaurant is responsible for overseeing the daily operations and ensuring exceptional customer service. This role involves managing the front-of-house and back-of-house teams, maintaining high operational standards, and delivering a memorable dining experience for guests. The Restaurant Supervisor should possess strong leadership skills, excellent communication abilities, and a passion for providing outstanding hospitality.

Responsibilities

• Supervise and coordinate the activities of front-of-house and back-of-house staff to ensure smooth operations and excellent customer service.
• Train and mentor staff on restaurant policies, procedures, and customer service standards, ensuring consistent adherence.
• Monitoring and evaluating customer ratings and feedback to gauge satisfaction levels and identify areas for improvement.
• Encouraging and motivating the team to provide excellent customer service and exceed customer expectations.
• Implement strategies to drive transaction growth, increase average order value (AOV), and achieve sales growth like-for-like (LFL).
• Conduct regular mystery dinners to evaluate service quality, identify areas for improvement, and recognize exceptional performance.
• Ensuring the food display area is visually appealing, clean, and well-organized always.
• Collaborating with the kitchen staff to ensure proper presentation and arrangement of food items in the display area.
• Monitoring the quality and freshness of food items on display and promptly replacing any items that no longer meet the standards.
• Regularly inspecting and replenishing the food display area with fresh and visually appealing food items.
• Collaborate with the kitchen team to ensure timely and accurate food preparation and presentation.
• Assist in scheduling staff, ensuring appropriate coverage during peak hours and special events while optimizing labor costs.
• Monitor inventory levels and assist in managing supply orders to maintain sufficient stock levels while minimizing waste.
• Develop and implement training programs to enhance service skills, product knowledge, and sales techniques.
• Monitor and analyze customer ratings and feedback to identify opportunities for improvement and implement necessary changes.
• Uphold Tortilla Restaurant's brand image and standards, ensuring a consistent and exceptional guest experience.
• Handle cash management duties, including opening and closing registers, preparing deposits, and ensuring accuracy in financial transactions.
• Conduct regular meetings with staff to communicate updates, provide feedback, and foster a positive and motivated work environment.
• Stay informed about industry trends, new menu items, promotional offers, and sales techniques to drive revenue growth

Qualifications

• Proven experience as a Restaurant Supervisor or in a similar supervisory role in the restaurant industry.
• Excellent leadership and organizational skills to manage a team and oversee restaurant operations.
• Strong interpersonal and communication skills to interact with staff, guests, and vendors.
• Exceptional customer service skills with a passion for creating a welcoming and memorable dining experience.
• In-depth knowledge of restaurant operations, including front-of-house and back-of-house procedures.
• Ability to remain calm under pressure and handle challenging situations with professionalism and diplomacy.
• Knowledge of health, safety, and sanitation regulations in a restaurant environment.
• Proficient computer skills for point-of-sale systems, inventory management, and scheduling software.
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of Tortilla Restaurant's menu, brand, and service standards is an advantage.