Aftersales Retention Lead – Automotive (Dubai)

AlFuttaim; Dubai; On-site; AED 167,400 - 245,520; Full time

Job summary

AlFuttaim is looking for an Aftersales Retention Executive to boost customer loyalty within their automotive sector in Dubai. This role focuses on customer retention product development and data analytics.

The ideal candidate should have at least 5 years of experience in automotive dealership operations and a Bachelor's degree in relevant fields. Joining AlFuttaim presents a unique opportunity to enhance customer engagement with leading automotive brands.

Qualifications

• Minimum 5 years of experience in automotive dealership operations, service management, marketing, business development, or customer retention.
• Strong understanding of aftersales operations and dealership service workflows.
• Experience preparing market research, feasibility studies, marketing briefs, and KPI dashboards.

Responsibilities

• Publish and improve dashboards tracking retention product performance.
• Conduct market intelligence activities to understand competitor pricing and customer behavior.
• Work closely with marketing teams to develop retention campaigns.

Skills

Aftersales retention

Automotive dealership operations

Customer loyalty

Retention product development

Market intelligence

Competitor analysis

Pricing analysis

Customer insights

Retention marketing

Marketing briefs

Business development

KPI dashboards

Feasibility studies

Stakeholder presentations

Product performance tracking

Branch performance analysis

Site visit reporting

Process documentation

Change management

Training coordination

Road map development

Automotive service operations

Data analytics

Market research

Project planning

Customer experience improvement

Cross-functional coordination

Education

Bachelor's degree in Marketing, Business Management, Business Administration, or equivalent

Job description

AlFuttaim is looking for an Aftersales Retention Executive to boost customer loyalty within their automotive sector in Dubai. This role focuses on customer retention product development and data analytics.

The ideal candidate should have at least 5 years of experience in automotive dealership operations and a Bachelor's degree in relevant fields. Joining AlFuttaim presents a unique opportunity to enhance customer engagement with leading automotive brands.