Service Advisor - Body and Paint Workshop

AlFuttaim; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Continuous technical training

Career development opportunities

Competitive salary package

Job summary

AlFuttaim in Dubai is seeking a skilled Service Advisor for their Body and Paint Workshop. Your role will involve managing customer interactions, supporting body and paint repair services, and driving profitability while ensuring service quality.

The ideal candidate will have 3-6 years of automotive experience and a background in Mechanical or Automobile Engineering. This full-time role offers a competitive salary of 8,000–12,000 AED.

Qualifications

• Minimum 3 to 6 years of experience as a Body and Paint Service Advisor in a reputed automotive workshop.
• Strong knowledge of body parts, accident repair processes, and general mechanical components related to body and paint work.
• Excellent customer service and relationship management skills.

Responsibilities

• Deliver excellent customer service by following Al‑Futtaim service standards.
• Manage body and paint service requests from vehicle inspection to repair completion.
• Advise customers on repair requirements, timelines, pricing, and recommended additional services.

Skills

Automotive customer service

Body and paint workshop operations

Vehicle repair coordination

Customer retention and satisfaction

Automotive upselling and sales support

Workshop KPI monitoring

5S workplace implementation

Health and safety compliance

Repair quality assurance

Technical automotive knowledge

Education

Diploma or Degree in Mechanical Engineering, Automobile Engineering, or related technical field

Job description

Service Advisor - Body and Paint Workshop

Al‑Futtaim Automotive is seeking a skilled Service Advisor to manage customer interactions, support body and paint repair services, improve customer retention, and drive workshop profitability while ensuring high service quality and operational efficiency.

This role is based in Dubai, UAE, within the automotive sector's customer support‑client care function and is a full‑time position with an estimated salary range of 8,000–12,000 AED.

Country: UAE; City: Dubai; Industry: Automotive; Function: Customer Support‑Client Care; Salary: 8,000–12,000 AED; Gender: Any; Candidate Nationality: Any; Position: Full‑time.

Key Responsibilities

• Deliver excellent customer service by following Al‑Futtaim service standards and maintaining high customer retention levels
• Ensure a professional customer journey that supports strong Net Promoter Score and customer satisfaction targets
• Manage body and paint service requests from vehicle inspection to repair completion and customer handover
• Advise customers on repair requirements, timelines, pricing, and recommended additional services
• Support workshop profitability by upselling relevant products, repair packages, and automotive services
• Maintain strong quality control standards and target high first response fix rates across service operations
• Coordinate with technicians and workshop teams to ensure timely and accurate repair completion
• Implement 5S workplace standards to maintain organization, safety, and operational efficiency
• Follow business SOPs and ensure compliance with health, safety, and environmental requirements
• Continuously improve technical knowledge and service skills through training, certifications, and new technology updates
• Monitor service KPIs and ensure performance standards remain above business targets

Ideal Profile

• Diploma or Degree in Mechanical Engineering, Automobile Engineering, or related technical field
• Minimum 3 to 6 years of experience as a Body and Paint Service Advisor in a reputed automotive workshop
• Strong knowledge of body parts, accident repair processes, and general mechanical components related to body and paint work
• Excellent customer service and relationship management skills
• Strong sales and upselling ability within automotive aftersales services
• Good understanding of workshop operations, repair quality standards, and service performance monitoring
• Familiarity with health and safety compliance in automotive service environments
• Professional communication skills with a customer‑focused and problem‑solving mindset

Skills Set

• Automotive customer service
• Body and paint workshop operations
• Vehicle repair coordination
• Customer retention and satisfaction
• Automotive upselling and sales support
• Workshop KPI monitoring
• 5S workplace implementation
• Health and safety compliance
• Repair quality assurance
• Technical automotive knowledge

Why Join Us

• Build your career with one of the region's leading automotive groups under Al‑Futtaim Automotive
• Work with globally recognized automotive brands and advanced workshop environments
• Gain strong exposure to premium aftersales operations and customer service excellence
• Access continuous technical training and career development opportunities
• Join a customer‑focused team committed to innovation and service quality
• Competitive salary package with strong long‑term career progression
• Be part of a respected organization known for world‑class automotive solutions

About the Company

Al‑Futtaim Automotive is one of the Middle East's leading automotive groups, representing globally trusted vehicle brands across the UAE and international markets. With strong expertise in distribution, manufacturing, leasing, and aftersales services, the company delivers high‑quality mobility solutions while maintaining exceptional customer service, operational excellence, and long‑term career opportunities for professionals across the automotive industry.