Service Advisor - Automotive Body and Paint

AlFuttaim; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Al-Futtaim is seeking an experienced Service Advisor specialized in Body and Paint in Abu Dhabi, UAE. You will deliver professional customer service, manage service sales, and ensure quality and compliance with service procedures.

The role requires 3-6 years in Body and Paint advisory, a Diploma or Degree in Mechanical or Automobile Engineering, and a strong focus on customer retention, NPS targets, and continuous improvement. On-site, full-time position with career growth opportunities.

Qualifications

• Strong customer service and relationship management skills.
• Proven ability to maintain customer satisfaction and service standards.
• Experience in automotive Body and Paint service advisory operations.
• Knowledge of vehicle body parts and mechanical components for Body and Paint repairs.
• Strong service sales and upselling capabilities.
• Understanding of workshop quality, safety, and operational standards.
• Familiarity with workshop operating procedures and service processes.
• Awareness of 5S workplace organization practices.
• Health, safety, and environmental compliance awareness.
• Commitment to learning and continuous improvement.

Responsibilities

• Deliver a professional and consistent customer service experience throughout the automotive service journey.
• Support customer retention by following AF standards and established service processes.
• Work toward achieving a Net Promoter Score (NPS) above 70.
• Promote incremental service packages and additional products offered by the company.
• Apply knowledge of automotive body parts and mechanical components relevant to Body and Paint repairs.
• Maintain workplace discipline and comply with SOPs.

Skills

Customer service

Relationship management

Body & Paint advisory

Upselling

Workshop procedures

5S organization

Health and safety

Continuous improvement

Communication

Mechanical knowledge

Education

Diploma or Degree in Mechanical or Automobile Engineering

Job description

Service Advisor - Automotive Body and Paint Job Snapshot - Role: Service Advisor - Body and Paint - Location: Abu Dhabi, United Arab Emirates - Industry: Automotive - Function: Vehicle Repair and Maintenance - Experience: 3-6 years - Job Type: Full Time - Work Arrangement: On-site

Overview Al-Futtaim is seeking an experienced Service Advisor specializing in automotive Body and Paint services in Abu Dhabi, United Arab Emirates. The Service Advisor is responsible for delivering a professional customer service experience, maintaining customer satisfaction and retention, and supporting the profitability of workshop operations. The role combines customer relationship management, service sales, quality monitoring, and compliance with established automotive service procedures. The successful candidate will also promote additional products and services, maintain workplace discipline, and contribute to continuous improvements in service quality and productivity. Applicants should have a Diploma or Degree in Mechanical or Automobile Engineering and 3-6 years of experience as a Body and Paint Service Advisor in a reputable automotive workshop.

Job Details - Country: United Arab Emirates - City: Abu Dhabi - Industry: Automotive - Function: Vehicle Repair and Maintenance - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Customer Experience and Retention

• Deliver a professional and consistent customer service experience throughout the automotive service journey.
• Follow Al-Futtaim (AF) standards and established service processes to support customer retention.
• Work toward achieving a Net Promoter Score (NPS) above 70.
• Demonstrate Al-Futtaim 's customer service values and company values in daily interactions.
• Maintain a Customer Service Value score above 4.6.
• Build positive customer relationships through professional communication and reliable service support.
• Contribute to customer confidence and loyalty by maintaining established service standards.

Body and Paint Service Quality

• Support consistent quality standards across Body and Paint service activities.
• Work toward achieving a First Repair Fix Time (FRFT) performance target above 90%.
• Follow approved service procedures and quality requirements.
• Apply knowledge of automotive body parts and mechanical components relevant to Body and Paint repairs.
• Support service quality improvements by maintaining attention to established operational standards.
• Contribute to a consistent customer experience through quality-focused service coordination.

Service Sales and Profitability

• Identify opportunities to increase service revenue through appropriate product and service recommendations.
• Promote incremental service packages and additional products offered by the company.
• Apply effective sales and upselling techniques to support workshop profitability.
• Contribute to net sales performance through customer-focused service recommendations.
• Balance commercial objectives with customer needs and service quality expectations.
• Support customer retention and business performance through professional service delivery.

Workshop Standards and Process Compliance

• Implement 5S workplace practices to maintain organization, discipline, and operational efficiency.
• Support workplace standards monitored through Work in Progress (WIP) and GEMBA evaluations.
• Perform assigned duties in accordance with business Standard Operating Procedures (SOPs).
• Maintain compliance with established automotive service processes and company requirements.
• Support operational performance objectives assessed through Performance Development Review (PDR) metrics.
• Contribute to consistent workshop practices and service productivity.

Health, Safety and Environmental Compliance

• Follow applicable health and safety requirements within the automotive service environment.
• Maintain awareness of workplace risks and support safe working practices.
• Comply with environmental protection requirements relevant to workshop operations.
• Take appropriate steps to prevent activities that could cause environmental harm.
• Demonstrate responsible conduct and adherence to company safety procedures.

Learning and Professional Development

• Participate in ongoing learning and development activities.
• Maintain current knowledge of relevant automotive technologies and service procedures.
• Develop an understanding of updated work processes and time standards.
• Improve technical knowledge related to Body and Paint repair operations.
• Apply newly acquired knowledge to maintain or improve productivity and work quality.
• Take responsibility for continuous professional development and service performance improvement.

Required Skills and Competencies

• Strong customer service and relationship management skills.
• Proven ability to maintain customer satisfaction and service standards.
• Experience in automotive Body and Paint service advisory operations.
• Good knowledge of vehicle body parts and mechanical components associated with Body and Paint repairs.
• Strong service sales and upselling capabilities.
• Ability to contribute to customer retention and net sales objectives.
• Understanding of automotive service quality standards and performance measures.
• Familiarity with workshop operating procedures and service processes.
• Knowledge of 5S workplace organization practices.
• Awareness of health, safety, and environmental compliance requirements.
• Ability to maintain service discipline and follow established company procedures.
• Commitment to learning, technical development, and continuous improvement.

Qualifications and Experience

• Diploma or Degree in Mechanical Engineering or Automobile Engineering.
• 3-6 years of experience as a Body and Paint Service Advisor in a reputable automotive workshop.
• Knowledge of automotive body parts and general mechanical components relevant to Body and Paint repairs.
• Familiarity with standard operating procedures in the automotive service sector.
• Demonstrated customer service and service sales capabilities.
• Understanding of workshop quality, safety, and operational standards.

Performance Expectations

The Service Advisor will contribute to customer satisfaction, service quality, and workshop profitability through consistent execution of Al-Futtaim 's service standards. Key performance measures include:

• Net Promoter Score (NPS): Above 70.
• Customer Service Value: Above 4.6.
• First Repair Fix Time (FRFT): Above 90%.
• Service Sales: Contribution to net sales through appropriate upselling of products and service packages.
• Workplace Discipline: Compliance with 5S standards, monitored through WIP and GEMBA evaluations.
• Operational Compliance: Completion of responsibilities according to business SOPs and applicable PDR measures.
• Safety and Environment: Compliance with health, safety, and environmental requirements.

The position also requires continued professional development to maintain service productivity, technical awareness, and consistent work quality.

About Al-Futtaim

Al-Futtaim is a diversified, privately held regional business headquartered in Dubai, United Arab Emirates. The Group operates across automotive, financial services, real estate, retail, and healthcare, serving customers through its businesses and international brand partnerships. Al-Futtaim 's automotive activities include vehicle sales, aftersales services, and related customer support operations. The Group emphasizes customer satisfaction, professional service standards, operational excellence, and continuous improvement across its businesses.