Service Advisor - Automotive Aftersales

Al Ghurair; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al Ghurair Mobility is seeking a Service Advisor - Automotive Aftersales in Dubai, UAE. You will manage the complete vehicle service journey from reception through repair coordination to final delivery, balancing customer expectations with workshop efficiency.

The role requires extensive aftersales knowledge, strong communication, and a focus on revenue generation and CSI targets. Join a team delivering high-quality customer experience in a dynamic automotive environment.

Qualifications

• Experience in automotive aftersales and dealership service environments.
• Ability to manage repair orders and coordinate workshop activities.
• Strong communication with customers and internal teams.

Responsibilities

• Welcome customers and establish service requirements.
• Record concerns and prepare repair orders before workshop processing.
• Review vehicle history and identify maintenance needs.
• Explain repairs, costs, and timelines clearly.
• Obtain customer authorization before additional work.
• Coordinate repair orders with workshop teams and parts.
• Monitor progress and update customers on status.
• Ensure quality checks before vehicle handover.
• Follow up to support satisfaction and retention.

Skills

Automotive aftersales

Service advising

Customer Support-Client Care

Vehicle service reception

Repair order preparation

Job description

Service Advisor - Automotive Aftersales Job Snapshot Role: Service Advisor - Automotive Aftersales Location: Dubai, United Arab Emirates Industry: Automotive Function: Customer Support-Client Care Experience: Relevant automotive aftersales experience Job Type: Full-time

Overview Service Advisor - Automotive Aftersales in Dubai, United Arab Emirates is an Automotive opportunity with Al Ghurair for a customer-focused professional responsible for managing the complete vehicle service journey from reception through repair coordination and final delivery. The role combines customer communication, repair order management, workshop coordination, maintenance recommendations, revenue generation, and service quality control to ensure efficient vehicle turnaround and a consistently strong customer experience.

Job Details Country: United Arab Emirates City: Dubai Industry: Automotive Function: Customer Support-Client Care Salary: 6000-9000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context The Service Advisor serves as the main communication link between customers and the automotive workshop. From the moment a vehicle arrives, the role is responsible for accurately capturing customer concerns, coordinating technical work, managing expectations, and ensuring repairs progress according to agreed timelines. Strong performance in this position directly affects workshop productivity, customer retention, revenue, and CSI results. The Service Advisor must balance customer needs with operational priorities while coordinating technicians, Parts, Warranty, and other aftersales teams to deliver accurate repairs and a smooth service experience.

Key Responsibilities

• Welcome customers and establish a clear understanding of vehicle service, maintenance, and repair requirements.
• Record customer concerns accurately and prepare complete repair orders before workshop processing.
• Review vehicle history and identify scheduled maintenance or relevant service requirements.
• Explain recommended repairs, service procedures, estimated costs, and expected completion timelines in clear language.
• Obtain required customer authorization before additional repair work is started.
• Coordinate repair orders with workshop teams to ensure jobs are assigned and progressed efficiently.
• Work closely with Parts teams to confirm component availability and minimize repair delays.
• Liaise with Warranty teams regarding eligible repairs, documentation, and approval requirements.
• Monitor vehicle progress throughout the repair cycle and maintain awareness of changing completion times.
• Provide customers with regular and accurate updates on repair status.
• Communicate unexpected technical findings, additional costs, or revised timelines promptly.
• Recommend necessary maintenance and additional repairs based on actual vehicle condition and workshop findings.
• Support ethical upselling of legitimate repair, maintenance, and replacement requirements.
• Track open repair orders and follow up on delayed jobs to protect promised delivery times.
• Coordinate customer approvals where additional work is identified during inspection or diagnosis.
• Review completed repair orders before vehicle delivery and confirm all authorized work has been addressed.
• Ensure required quality checks are completed before vehicles are released to customers.
• Verify that vehicle condition, documentation, and repair information are ready for handover.
• Explain completed repairs, replaced parts, maintenance recommendations, and invoice charges during vehicle delivery.
• Respond professionally to customer concerns, complaints, or service-related questions.
• Coordinate with workshop management when technical or customer issues require escalation.
• Maintain accurate customer, repair, authorization, and communication records.
• Follow up with customers where required to support satisfaction and retention.
• Work toward assigned revenue, productivity, retention, and Customer Satisfaction Index targets.
• Contribute to workshop loading and aftersales efficiency by maintaining clear communication between customers and technical teams.

Ideal Profile

The preferred candidate has practical experience in automotive aftersales, dealership service operations, vehicle repair coordination, or a customer-facing workshop environment. Strong understanding of the automotive service process is important, including repair orders, diagnostics, maintenance recommendations, parts requirements, warranty procedures, quality checks, and vehicle handover. Candidates should be able to translate technical workshop findings into clear explanations that customers can understand. Commercial awareness is required to identify genuine maintenance and repair opportunities while maintaining customer trust and service integrity. Experience coordinating with technicians, Parts, Warranty, workshop controllers, and other aftersales functions will be valuable. The role requires strong organization and follow-up capability because several vehicles and customer commitments may need to be managed simultaneously. Candidates should be comfortable working against revenue, productivity, retention, and CSI performance targets.

Skills Set

• Automotive aftersales
• Service advising
• Customer Support-Client Care
• Vehicle service reception
• Repair order preparation
• Customer concern documentation
• Workshop coordination
• Parts coordination
• Warranty coordination
• Repair authorization
• Maintenance recommendations
• Additional repair sales
• Aftersales upselling
• Vehicle repair tracking
• Customer updates
• Cost estimation support
• Service quotations
• Vehicle maintenance
• Automotive repair processes
• Workshop loading
• Repair progress monitoring
• Quality checks
• Vehicle handover
• Invoice explanation
• Customer complaint handling
• Customer retention
• CSI management
• Revenue targets
• Productivity targets
• Dealer management systems
• Customer relationship management
• Service documentation
• Repair history review
• Customer satisfaction
• Automotive workshop operations

Why Join Us

Al Ghurair Mobility gives automotive aftersales professionals the opportunity to work at the center of the customer and workshop relationship, where communication quality, repair coordination, and commercial awareness directly influence business performance. The role offers broad exposure to workshop operations, customer retention, revenue management, warranty processes, and increasingly advanced vehicle technologies. As mobility solutions in the UAE continue to evolve across conventional, hybrid, CNG, and technology-driven vehicles, skilled Service Advisors remain essential to delivering dependable aftersales support and building long-term customer relationships.

About the Company

Al Ghurair is one of the UAE 's established diversified business groups, with operations across mobility, food, resources, properties, construction, energy, and ventures. Al Ghurair Mobility builds on more than six decades of automotive experience and continues to advance cleaner, smarter, and more connected transportation solutions for both business and consumer markets across the UAE.