Parts Advisor - Automotive Spare Parts

Al Ghurair; Dubai; Sur place; AED 50 000 - 78 000; Plein temps

Résumé du poste

Al Ghurair invites an experienced Parts Advisor to join our Dubai Automotive Spare Parts team. You will identify vehicle parts from details, prepare quotations, process orders, and coordinate with workshop, retail, and procurement to ensure fast, accurate delivery.

A strong focus on stock control and customer service is essential. Ideal candidates have hands-on experience with automotive parts catalogues, ERP or dealer management systems, and proven ability to upsell while maintaining inventory

Qualifications

• Experience in automotive spare parts, dealership parts operations, or vehicle service support.
• Ability to identify correct vehicle components from model, chassis, and repair data.
• Experience preparing quotations and processing parts orders.

Responsabilités

• Identify the correct automotive parts using vehicle details and technical references.
• Supply workshop technicians and Service Advisors with required components on time.
• Handle retail, workshop, and internal parts inquiries professionally.
• Prepare parts quotations based on availability, pricing, and terms.
• Process parts orders and record all details accurately.
• Monitor stock availability and address shortages affecting requirements.
• Follow up on backorders and urgent parts requests until fulfilled.
• Coordinate with warehouse for receiving, locating, picking, and issuing parts.
• Support procurement in replenishing fast-moving and critical items.
• Maintain accurate inventory records and stock-control activities.

Connaissances

Parts identification

Customer service

Inventory control

Stock replenishment

Quotation preparation

Cross-functional coordination

Outils

ERP systems

Dealer management systems

Electronic parts catalogues

Description du poste

Parts Advisor - Automotive Spare Parts Job Snapshot

Role: Parts Advisor - Automotive Spare Parts Location: Dubai, United Arab Emirates Industry: Automotive Function: Sales-Retail Experience: Relevant automotive parts experience Job Type: Full-time

Position Overview

Parts Advisor - Automotive Spare Parts in Dubai, United Arab Emirates is an Automotive opportunity with Al Ghurair for a customer-focused parts professional responsible for identifying, quoting, supplying, and controlling vehicle spare parts for workshop, retail, and internal requirements. The role combines technical parts identification, inventory coordination, order processing, customer support, workshop assistance, and parts sales to ensure technicians and customers receive the correct components with minimal delay.

Job Details

Country: United Arab Emirates City: Dubai Industry: Automotive Function: Sales-Retail Salary: 4500-7000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Parts Advisor will act as the operational link between customers, Service Advisors, workshop technicians, warehouse teams, and procurement personnel. Accurate parts identification and timely supply are critical to reducing workshop downtime, maintaining efficient repair turnaround, and supporting strong customer satisfaction. The position also contributes directly to commercial performance by preparing accurate quotations, promoting suitable parts, monitoring stock availability, following up on backorders, and identifying additional sales opportunities without compromising service quality or inventory discipline.

Key Responsibilities

• Identify the correct automotive parts using vehicle details, repair requirements, technical references, and available parts systems.
• Supply workshop technicians and Service Advisors with required components within agreed service timelines.
• Handle retail, workshop, and internal parts inquiries professionally and accurately.
• Prepare parts quotations based on customer requirements, availability, pricing, and approved commercial terms.
• Process parts orders correctly and ensure all transactional details are recorded before issue or delivery.
• Monitor current stock availability and identify shortages affecting workshop or customer requirements.
• Follow up on backorders, urgent parts requests, and delayed items until requirements are fulfilled.
• Coordinate with warehouse personnel regarding receiving, locating, picking, issuing, and transferring parts.
• Work with procurement teams to support replenishment of fast-moving, low-stock, and critical items.
• Maintain accurate inventory records and support stock-control activities.
• Ensure parts are received, stored, labeled, and issued according to established procedures.
• Verify documentation for parts receipts, issues, returns, transfers, and adjustments.
• Assist with resolving discrepancies between physical stock and system inventory.
• Support workshop productivity by prioritizing urgent vehicle repair requirements.
• Communicate parts availability and estimated delivery status clearly to Service Advisors and customers.
• Promote genuine and approved automotive parts based on customer and vehicle requirements.
• Identify appropriate upselling and cross-selling opportunities to improve parts revenue.
• Maintain awareness of fast-moving products, recurring workshop requirements, and customer purchasing patterns.
• Support achievement of assigned parts sales, service, stock, and customer satisfaction KPIs.
• Maintain accurate records of quotations, orders, backorders, customer inquiries, and completed transactions.
• Coordinate professionally with customers when alternative parts, revised delivery dates, or additional approvals are required.
• Maintain organized parts-handling practices to minimize loss, damage, misplacement, and incorrect issuing.
• Contribute to a responsive parts operation that supports workshop efficiency and repeat customer business.

Ideal Profile

The preferred candidate has practical experience in automotive spare parts, dealership parts operations, vehicle service support, or a related automotive environment. Strong ability to identify correct vehicle components from model, chassis, repair, and technical information is important. Candidates should be comfortable handling both customer-facing and workshop-related parts requirements while maintaining accuracy under time pressure. Experience preparing quotations, processing orders, managing backorders, and coordinating with warehouses or procurement teams will be valuable. Good understanding of inventory control, stock replenishment, receiving, storage, issuing, and parts documentation is expected. The successful candidate should have a commercial mindset and be able to identify legitimate sales opportunities while maintaining customer trust and technical accuracy. Experience working with automotive parts catalogues, dealer management systems, ERP platforms, or electronic parts catalogues will be advantageous.

Skills Set

Automotive spare parts Parts identification Vehicle parts catalogues Electronic parts catalogues Parts quotations Parts order processing Retail parts sales Workshop parts support Service Advisor coordination Technician support Parts inventory Inventory control Stock accuracy Stock replenishment Backorder management Urgent parts sourcing Warehouse coordination Procurement coordination Parts receiving Parts storage Parts issuing Parts returns Stock transfers Parts documentation Customer inquiries Customer service Parts upselling Cross-selling Revenue generation Parts KPIs Workshop productivity Dealer management systems ERP systems Automotive aftersales Vehicle repair support Stock discrepancy resolution

Why Join Us

Al Ghurair offers automotive parts professionals the opportunity to work within an established mobility business serving a broad range of vehicle and aftersales requirements in Dubai. The role provides direct exposure to workshop operations, retail parts sales, inventory management, procurement coordination, customer service, and automotive supply processes. Al Ghurair Mobility 's continued expansion across conventional and emerging mobility solutions creates stable demand for skilled parts professionals who can combine product accuracy, responsive service, and commercial awareness.

About the Company

Al Ghurair is one of the UAE 's longstanding diversified business groups, with operations spanning mobility, food, resources, properties, construction, energy, and ventures. Through Al Ghurair Mobility, the group builds on decades of automotive experience while expanding into cleaner, smarter, and more connected transportation solutions across the UAE.