Automotive Service Advisor

Al Ghurair; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Ghurair is seeking an Automotive Service Advisor in Dubai to support customers through the vehicle servicing and repair process. You will be the primary contact between customers, workshop technicians, and parts staff, ensuring accurate records and professional service.

The role requires practical knowledge of automotive maintenance, strong communication, and the ability to coordinate service activities while delivering a superior customer experience.

Qualifications

• High school diploma or equivalent qualification.
• Experience as Automotive Service Advisor or in automotive customer service preferred.
• Working knowledge of vehicle systems and maintenance requirements.
• Familiarity with dealership service operations and repair coordination.
• Proficiency with DMS and standard office software.

Responsibilities

• Welcome customers professionally at the service reception and respond to telephone inquiries regarding vehicle maintenance and repairs.
• Listen carefully to customer concerns, identify reported vehicle issues, and record relevant information accurately.
• Conduct visual vehicle inspections or test drives when necessary to understand reported problems.
• Explain service recommendations, repair procedures, and estimated work requirements in clear language.
• Coordinate repair assignments with workshop technicians and monitor ongoing jobs to support timely completion.
• Maintain complete repair histories, documentation, and customer records within the DMS.

Skills

Customer service

Communication

Organizational skills

Problem solving

Team collaboration

Education

High school diploma / GED

Tools

DMS (Dealership Management System)

Office software

Job description

Automotive Service Advisor Job Snapshot

Role: Automotive Service Advisor - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Customer Support-Client Care - Experience: Previous automotive service advisory or customer service experience preferred - Job Type: Full Time - Work Arrangement: On-site Position Overview Al Ghurair is seeking an Automotive Service Advisor to support customer service operations within its automotive business in Dubai, United Arab Emirates. The position involves assisting customers throughout the vehicle servicing and repair process, from initial consultations and vehicle assessments to repair coordination, invoicing, and post-service follow-up. The successful candidate will serve as a key point of contact between customers, workshop technicians, and the parts department. This role requires a practical understanding of automotive maintenance, effective communication skills, and the ability to coordinate service activities while maintaining accurate records and delivering a professional customer experience.

Job Details

• Country: United Arab Emirates


• City: Dubai


• Industry: Automotive


• Function: Customer Support-Client Care


• Salary: Not disclosed


• Gender: No Preference


• Candidate Nationality: Not specified


• Job Type: Full Time


• Work Arrangement: On-site

Key Responsibilities Customer Service and Vehicle Assessment

• Welcome customers professionally at the service reception and respond to telephone inquiries regarding vehicle maintenance and repairs.


• Listen carefully to customer concerns, identify reported vehicle issues, and record relevant information accurately.


• Conduct visual vehicle inspections or test drives when necessary to gain a clearer understanding of reported problems.


• Explain service recommendations, repair procedures, and expected work requirements in language customers can easily understand.


• Maintain regular communication with customers regarding repair progress, additional findings, estimated costs, and changes to completion timelines.

Service Estimates and Workshop Coordination

• Prepare estimates covering required labor, replacement parts, and recommended maintenance services.


• Obtain customer approval for proposed repairs and associated charges before authorizing workshop activities.


• Create and maintain repair orders, ensuring that customer instructions and vehicle concerns are properly documented.


• Coordinate repair assignments with workshop technicians and monitor ongoing jobs to support timely completion.


• Work closely with the parts department and workshop management to maintain an organized service workflow.


• Review additional repair requirements identified during inspections and communicate any proposed changes to customers for authorization.

Preventive Maintenance and Service Recommendations

• Recommend appropriate preventive maintenance based on vehicle mileage, manufacturer service schedules, and inspection results.


• Inform customers about relevant maintenance requirements and explain how recommended services relate to vehicle condition and performance.


• Identify additional service opportunities while ensuring that recommendations remain appropriate to the vehicle 's maintenance needs.

Billing, Warranty, and Customer Follow-Up

• Review completed service work with customers and provide clear explanations of repairs performed and associated charges.


• Prepare and explain invoices, process customer payments, and address billing inquiries professionally.


• Handle applicable warranty claims and ensure that supporting service documentation is completed accurately.


• Follow up with customers after vehicle servicing to confirm satisfaction and respond to any outstanding concerns.


• Maintain complete service histories, repair documentation, and customer records within the Dealership Management System (DMS).

Qualifications and Experience

• High school diploma or equivalent qualification, such as a GED.


• Additional coursework or training related to automotive technology or business administration is an advantage.


• Previous experience as an Automotive Service Advisor, Service Writer, or in an automotive customer service position is preferred.


• Working knowledge of vehicle systems, routine maintenance requirements, and automotive repair procedures.


• Familiarity with dealership service operations and the coordination of vehicle repairs.

Technical Knowledge and Systems

• Proficiency in using Dealership Management Systems (DMS) and standard office software.


• Ability to prepare, review, and interpret repair orders, service estimates, and technical documentation.


• Understanding of vehicle maintenance schedules and the relationship between inspection findings and recommended repairs.


• Ability to maintain accurate electronic records and organize service documentation throughout the repair process.

Communication and Professional Skills

• Excellent verbal and written communication skills, with the ability to interact confidently with customers and colleagues.


• Strong customer service skills and the ability to develop positive, professional customer relationships.


• Capability to translate automotive technical information into clear explanations for customers.


• Effective organizational and multitasking abilities when managing several service requests and repair orders.


• Strong attention to detail when preparing estimates, processing documentation, and maintaining service records.


• Ability to remain composed, courteous, and professional when handling customer concerns or working under pressure.


• A collaborative approach to working with workshop technicians, parts personnel, and management.

About Al Ghurair Investment

Al Ghurair Investment is a diversified family business group headquartered in Deira, Dubai. Established in 1960 as a trading business in the United Arab Emirates, the group has developed operations across seven sectors: foods, resources, properties, construction, energy, mobility, and ventures. With a heritage spanning more than six decades, Al Ghurair Investment operates across more than 20 countries and employs approximately 28,000 people. Its business activities are guided by a commitment to excellence, trust, responsibility, and its central purpose of "Enhancing Life. " Al Ghurair Mobility, the group 's automotive and transportation business, draws on more than 60 years of industry experience. Its portfolio includes cleaner and more connected mobility solutions, ranging from hybrid and CNG-powered taxis to EXEED vehicles featuring advanced safety technology, intelligent design, and refined performance. The business serves both individual customers and commercial transportation requirements across the UAE.