Service Advisor - Toyota Automotive Aftersales

AlFuttaim; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al-Futtaim Automotive in Dubai seeks a customer-focused Service Advisor for Toyota Aftersales. You will be the main contact for customers, guiding them through servicing options, coordinating with workshop teams, and delivering timely updates to ensure satisfaction and loyalty.

You will leverage automotive knowledge and sales skills to recommend services, manage discounts, and contribute to monthly targets while maintaining high service standards in an on-site setting.

Qualifications

• . Diploma or Bachelor's degree in Automobile/Mechanical Engineering.
• . 3–5 years as a Service Advisor in an automotive dealership.
• . Solid understanding of automotive products and servicing processes.
• . Experience communicating maintenance and aftersales needs to customers.
• . Proficiency with Microsoft Office; SAP knowledge preferred.
• . Strong English communication; Arabic a bonus.

Responsibilities

• Build strong Toyota customer relationships to boost loyalty.
• Assist customers through their servicing journey with professional advice.
• Explain servicing requirements clearly to support workshop operations.
• Ensure a consistent, positive aftersales experience.
• Address complaints promptly and professionally.
• Contribute to aftersales revenue through service recommendations.
• Identify additional service needs and explain options.
• Apply discount management while maintaining satisfaction.
• Coordinate with workshop to ensure first-time-right service.
• Keep customers informed about progress and delivery.
• Collaborate with Reception, Aftersales Managers, and workshop staff.
• Aim for strong Toyota service evaluations.
• Follow company policies and service standards.

Skills

Interpersonal skills

Customer focus

English communication

Sales awareness

Complaint handling

Teamwork

Flexible hours

Arabic language (advantage)

Education

Diploma or Bachelor's degree in Automobile/Mechanical Engineering

Tools

Microsoft Office

SAP

Job description

Job Snapshot

Service Advisor - Toyota Automotive Aftersales Role: Service Advisor - Toyota Automotive Aftersales Location: Dubai, United Arab Emirates Industry: Automotive Function: Customer Support-Client Care Experience: Minimum 3-5 years in automotive dealership service advisory Job Type: Full Time Work Arrangement: On-site Position Overview Al-Futtaim Automotive is looking for a customer-focused Service Advisor to join its Toyota aftersales team in Dubai, United Arab Emirates. As a key point of contact for customers, you will help deliver a smooth and reliable vehicle servicing experience while supporting customer satisfaction, loyalty, and aftersales revenue. This position combines automotive technical knowledge with strong customer service and sales skills. You will advise customers on their vehicle servicing needs, coordinate with workshop teams, provide timely service updates, and ensure customer concerns are addressed professionally.

Job Details

Country: United Arab Emirates City: Dubai Industry: Automotive Function: Customer Support-Client Care Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

What You Will Do

• Customer Relationships and Service Excellence - Build strong relationships with Toyota customers to encourage long-term satisfaction, retention, and loyalty.
• Welcome and assist customers throughout their vehicle servicing journey, providing professional advice based on their requirements.
• Understand customer concerns and communicate servicing requirements clearly to support accurate and efficient workshop operations.
• Ensure customers receive a consistent and positive aftersales experience in accordance with company service standards.
• Address customer complaints promptly and professionally, working toward satisfactory resolutions and improved service evaluation scores.
• Aftersales Sales and Revenue - Contribute to monthly aftersales revenue targets through appropriate service recommendations and upselling opportunities.
• Identify additional service requirements and explain relevant maintenance or repair options to customers.
• Apply effective discount management practices while maintaining customer satisfaction and supporting business objectives.
• Work with the aftersales team to achieve monthly sales targets and improve service performance.
• Workshop Coordination and Service Delivery - Coordinate with workshop teams to support accurate servicing and repairs, with a focus on completing work correctly the first time.
• Keep customers informed about vehicle servicing progress, expected completion, and delivery arrangements.
• Support timely vehicle delivery by maintaining clear communication between customers and workshop personnel.
• Collaborate with the Reception Manager, Aftersales Managers, and workshop colleagues to resolve operational and customer service concerns.
• Contribute to achieving strong results in Toyota Motor Corporation (TMC) service evaluations.
• Service Standards and Compliance - Follow company policies, operating procedures, and established customer service standards.
• Maintain professional communication and customer handling practices throughout the service process.
• Support consistent service quality, customer satisfaction, and operational performance.

Required Qualifications and Experience

• Diploma or Bachelor 's degree in Automobile Engineering or Mechanical Engineering.
• Minimum 3-5 years of experience working as a Service Advisor within an automotive dealership.
• Sound understanding of automotive products, vehicle servicing processes, and relevant technical requirements.
• Experience communicating with customers about maintenance, repairs, and aftersales service needs.
• Proficiency in Microsoft Office applications.
• Knowledge of SAP is preferred.
• Strong English communication skills; Arabic language proficiency is an advantage.

Skills and Personal Attributes

• Excellent interpersonal communication and customer relationship management skills.
• Customer-focused approach with a commitment to delivering high-quality service.
• Ability to explain technical vehicle servicing information clearly and professionally.
• Sales awareness and confidence in recommending appropriate additional services.
• Effective complaint handling and problem-solving capabilities.
• Strong teamwork skills and the ability to coordinate with service reception, management, and workshop personnel.
• Flexibility to work extended hours when required to meet business targets and customer commitments.

About the Team

You will work closely with the Reception Manager, Aftersales Managers, and workshop teams within Toyota 's aftersales operations. The team focuses on achieving monthly sales objectives, maintaining high customer service standards, and delivering strong results in Toyota Motor Corporation evaluations.

About Al-Futtaim Automotive

Al-Futtaim is a diversified regional business established in the 1930s and headquartered in Dubai. The Group operates in more than 20 countries across automotive, financial services, real estate, retail, and health, employing over 40,000 people and representing more than 200 international brands. Al-Futtaim Automotive is one of the region 's established mobility businesses, operating across eight countries in the Middle East, Asia, and North Africa. Its portfolio includes more than 25 international brands, supported by operations covering passenger vehicles, commercial vehicles, industrial equipment, logistics, leasing, aftersales, and financial services. With more than 9,000 colleagues, Al-Futtaim Automotive continues to develop its mobility services through innovation, digital transformation, and a strong focus on customer experience. The business works with international automotive brands, including Toyota, to deliver products and services that meet the changing needs of customers and businesses.