Server

Apparel Group; Abu Dhabi; On-site; AED 28,000 - 50,000; Full time

Job summary

Apparel Group in Abu Dhabi is seeking a guest-focused service associate to welcome guests, take orders, and support front-of-house operations.

You will collaborate with kitchen and service teams, uphold hygiene standards, participate in training, and help manage billing with accuracy. The role emphasizes upselling, teamwork, and maintaining a positive guest experience.

Qualifications

• High school diploma or equivalent; a certificate in Hospitality or Customer Service is an advantage.
• 1–2 years of experience in a service or customer-facing role within the F&B or hospitality industry.
• Strong communication and interpersonal skills to engage warmly and professionally with guests.
• Ability to work efficiently in a fast‑paced environment while maintaining accuracy and service quality.
• Good knowledge of basic food and beverage service standards, hygiene practices, and order-taking procedures.
• Strong teamwork, multitasking, and problem-solving abilities to support smooth service flow.
• Familiarity with POS systems and basic billing procedures is an advantage.

Responsibilities

• Lead and maintain positive relationships with guests and support team members during service.
• Coordinate with kitchen, cashier, and service teams for accurate orders and timely delivery.
• Assist during busy periods with seating, clearing tables, and overall service operations.
• Promote repeat visits by building warm guest relationships.
• Follow hygiene, safety, and sanitation standards for food, beverages, and equipment.
• Keep tables, service areas, and utensils clean per brand and regulatory standards.
• Report safety hazards or equipment issues to supervisors to maintain a safe dining environment.
• Train new service staff on order-taking, guest interaction, and hygiene practices.
• Apply feedback to improve speed, accuracy, and overall service performance.
• Share product knowledge, menu details, and best practices to boost team capability.
• Maintain readiness to adapt to new service standards and menu updates.

Skills

Strong communication

Interpersonal skills

Teamwork

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Certificate in Hospitality or Customer Service

Tools

POS systems

Job description

How you will make an impact (Key responsibilities):

1. Leadership & Relationship Management

• Maintain a positive and professional attitude while engaging with guests and supporting team members during service.
• Communicate clearly with the kitchen, cashier, and service teams to ensure accurate order flow and timely food delivery.
• Assist colleagues during busy periods by helping with seating, clearing tables, and supporting overall service operations.
• Build warm, friendly relationships with guests to enhance their dining experience and encourage repeat visits.

2. Compliance & Safety

• Follow all hygiene, safety, and sanitation standards when handling food, beverages, and service equipment.
• Ensure tables, service areas, and utensils are cleaned and maintained according to brand and regulatory requirements.
• Adhere to safe food-handling practices, allergen awareness protocols, and proper service procedures.
• Report any safety hazards, equipment issues, or hygiene concerns to supervisors to maintain a safe dining environment.

3. Training & Development

• Support the training of new service staff by demonstrating proper order-taking procedures, guest interaction etiquette, and hygiene practices.
• Apply feedback from supervisors to improve speed, accuracy, and overall service performance.
• Assist colleagues by sharing product knowledge, menu details, and best practices to enhance team capability.
• Maintain a willingness to learn and adapt to new service standards, menu updates, and operational improvements.

4. Financial Management

• Help minimize operational costs by reducing order errors, managing table turnovers efficiently, and handling items with care.
• Support inventory control by monitoring the availability of service items such as cutlery, condiments, and tableware.
• Contribute to sales performance through effective upselling, menu knowledge, and promoting daily specials.
• Ensure accurate handling of bills, payment methods, and customer transactions to maintain financial accuracy and reduce discrepancies.

Qualifications & Skills

• High school diploma or equivalent; a certificate in Hospitality or Customer Service is an advantage.
• 1–2 years of experience in a service or customer-facing role within the F&B or hospitality industry.
• Strong communication and interpersonal skills to engage warmly and professionally with guests.
• Ability to work efficiently in a fast‑paced environment while maintaining accuracy and service quality.
• Good knowledge of basic food and beverage service standards, hygiene practices, and order-taking procedures.
• Strong teamwork, multitasking, and problem-solving abilities to support smooth service flow.
• Familiarity with POS systems and basic billing procedures is an advantage.