Head Waiter/Waitress

AccorHotel; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

AccorHotel Dubai is seeking an experienced restaurant supervisor to oversee daily operations, lead the service team, and ensure seamless guest experiences in a fast-paced setting.

You will work closely with the Head Chef and Reception, drive up-selling, manage costs, and maintain high standards of service, cleanliness, and attention to detail. This full-time role requires strong English communication and a proactive, team-oriented attitude.

Qualifications

• 2+ years of restaurant or bar management experience.
• Experience in upscale or lifestyle hotel environments preferred.
• Proficient with point-of-sale systems and guest handling.
• Strong English verbal and written communication.
• Demonstrates teamwork and independence.

Responsibilities

• Ensure day-to-day restaurant operations run smoothly.
• Lead the restaurant's service team and guide servers.
• Support leadership in achieving high guest satisfaction.
• Manage cash handling and operating costs.
• Record daily events in management reports and share insights.
• Coordinate with Head Chef and Reception to meet guests' needs.
• Handle guest complaints and ensure timely resolution.
• Monitor equipment, stock, and safe cash handling.
• Attend regular meetings and contribute to business reviews.

Skills

People management

Guest service leadership

English communication

Multitasking

Team collaboration

Tools

POS systems

Job description

Responsibilities

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of supervisor on regular basis
• Maximize sales potential and encourage up selling in order to maximize rates.
• Ensure cash floats are secured at all times.
• To work within budgeted costs
• To minimize abuse of operating equipment
• To ensure that requisitions for supplies are completed, delivered and accounted for.
• To minimize the use of overtime
• To ensure that there is enough operating equipment at all times.
• To record all voids and report any payment discrepancies to Restaurant Manager.
• To follow Company procedures when handling cash, credit cards and cheques.
• To see guests concerning all complaints and report all complaints to Manager.
• To liaise with colleagues over guests requirements and needs.
• To ensure handover at shift end and beginning.
• To liaise with Head Chef on a regular basis.
• To liaise with Reception on a regular basis.
• To gain customer feedback at all times.
• To complete a full report of the day's events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries taking the necessary action steps and ensuring thorough follow-through.
• Familiarize yourself with guests' needs and requirements in order to ensure an efficient and friendly service.
• Fanatical focus on quality and consistency in all areas: food and beverage quality, guest service, cleanliness, etc.
• Support all other revenue centers in the hotel such as Rooms and Events.
• To be results driven and totally accountable.
• Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
• Undertake regular inspections to ensure that the company's assets are well maintained and protected.
• Ensure that the business is seen as a respected, important member of the community by local influencers.
• Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

Qualifications

• Minimum 2 (two) years management experience in Restaurants and Bars.
• One to two years in a public contact position preferably in an upscale or lifestyle brand hotel.
• Enter and locate work related information using computers and/or point of sale systems.
• Possess a gracious, friendly and fun demeanor.
• Ability to multitask work in a fast paced environment and have a high level attention to detail.
• Strong verbal and written communication skills in English.
• Maintain positive and productive working relationships with other employees and departments.
• Ability to work independently and to partner with others to promote an environment of teamwork.

Remote Work

No

Employment Type

Full-time