Restaurant Hostess

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 44,640 - 66,960; Full time

Job summary

A luxury hotel in Dubai seeks a personable host/hostess to warmly welcome guests, manage reservations, and ensure exceptional service quality. Candidates should have 1-2 years of experience in a 5-star setting, excellent spoken English, and a positive, outgoing personality. Responsibilities include greeting guests, overseeing the dining area, and ensuring all spaces are well-prepared and welcoming. This role offers a vibrant work environment within a prestigious establishment.

Qualifications

• Minimum 1-2 years of experience in 5* international hotel.
• Pleasing and outgoing personality.
• Demonstrated experience working in a high-volume environment.

Responsibilities

• Greet each guest promptly and courteously.
• Ensure each guest receives the highest quality of service.
• Inspect cleanliness of each section of the dining room.

Skills

Positive attitude

Excellent spoken and written English

Complaint handling skills

Upselling skills

Ability to work under pressure

Education

Certificate in an Administration course or relevant field

Tools

Microsoft Office applications

Micros and cashiering procedure

Job description

Overview

JOB SUMMARY

Responsibilities

• Punctual at work, smile and enthusiastic.

• Represent the outlet with a genuine smile and greetings at the reception.

• Well groomed as per company standards throughout the shift.

• Display friendly and pleasant attitude towards guests and colleagues.

• Follow proper payroll and uniform procedures.

• Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.

• Open the restaurant for business at the prescribed time each shift.

• Inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.

• Pick up the daily menus and insert them properly in their covers.

• Inspect every menu and list to ensure their immaculate condition and appearance.

• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.

• Assign seating taking into account service standards.

• Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.

• Be fully capable of working with open table system.

• Ensure each guest receives the highest quality of service.

• Ensuring maximum flexibility and support extended for any guest request.

• Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.

• Ensure fondly bid farewell to every customer that departs the restaurant and invite them back.

Qualifications

• Certificate in an Administration course or relevant field.

• Minimum 1-2 years of experience in 5* international hotel.

• Pleasing and out-going personality.

• Positive attitude and smile.

• Able to work under pressure and manage stress.

• Excellent spoken and written English.

• Demonstrated experience working in a high-volume environment.

• Proficiency in Microsoft Office applications.

• Knowledge in Micros and cashiering procedure.

• Complaint handling skills.

• Up selling skills.