Waitress

IBIS STYLES; Dubai; On-site; AED 33,480 - 78,120; Full time

Job summary

IBIS STYLES Dubai is seeking a customer-focused Restaurant Associate to uphold brand standards, deliver warm service, and maintain positive relationships with colleagues. You will be knowledgeable about menu items and promotions, and handle guest questions confidently.

This role requires excellent English, strong communication, the ability to multitask in a fast-paced hotel environment, and flexibility to work night shifts, weekends and holidays.

Qualifications

• Excellent English (verbal & written)
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Able to work night shifts, weekends and holidays

Responsibilities

• Demonstrates brand standards in all interactions
• Promote and maintain a positive working relationship at all times with all the Colleagues
• Consistently offer professional friendly and warm service
• Demonstrate understanding of Restaurant Policies, Procedures and Service Standards as outlined by the hotel
• Fully knowledgeable about Menu and Beverage lists in your outlet and all promotions
• Answer guest questions about menu items in an informative and helpful way
• Follow safety and sanitation policies; participate in health and safety procedures

Skills

Guest services

Communication skills

Teamwork

Ability to multitask

Job description

• Demonstrates brand standards in all interactions
• To promote and maintain a positive working relationship at all times with all the Colleagues
• To consistently offer professional friendly and warm service
• To demonstrate a complete understanding of Restaurant Policies amp Procedures and Service Standards as outlined by the hotel
• To have full knowledge of the Menu Beverage lists in your outlet and all other special promotions taking place in the hotel
• Knowledge of all menu items garnishes contents and preparation methods
• To be able to answer any Guest questions about menu items in an informative and helpful way
• To understand shift end reports have knowledge of non-cash cash transactions and procedures for depositing monies into safe or collecting due backs
• To understand how to operate all the equipment used in the outlet
• To actively participate in all health and safety procedures the entire hotel
• To follow all of safety and sanitation policies when handling food and beverage
• Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant
• Follows Hotel s telephone etiquette standards
• Perform other duties as and when required
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Previous service experience is an asset.
• Available to work night shift, weekends and/or holidays.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.