Senior Uniform & Laundry Room Supervisor

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

AccorHotels Middle East is seeking a Laundry/Uniform Supervisor in Abu Dhabi to oversee the implementation of uniform and linen standards across the department. You will supervise daily operations, ensure timely processing and maintain inventory, while handling staff and guest-related issues with professionalism.

The role requires a diploma or degree in vocational hospitality and 4–5 years of experience in a 4-5 star hotel, with a focus on training, standards, and safety compliance.

Qualifications

• Diploma or degree in vocational hospitality.
• 4 – 5 years experience in 4-5 star hotel.

Responsibilities

• Supervise the implementation of Laundry/Uniform room standards and procedures in relation to Uniform, Cleaning service, Linen maintenance.
• Recommend changes to standards and training needs on an ongoing basis.
• Maintain knowledge of all Uniform systems.
• Open and close the shift and ensure effective shift hand over.
• Manage all incoming and outgoing calls.
• Solve employee grievances.
• Perform Linen/Uniform inspections.
• Ensure all Uniform is processed and ascending in a timely manner.
• Manage all special requests made by Employee.
• Ensure consistency within the department.
• Management of lost property for the hotel.
• Ensure knowledge of F&B linen & Uniform.
• Complete stock takes as required.
• Maintain stock levels of F&B linen & room linen.
• Conduct shift briefings to align on hotel activities and requirements.
• Maintain linen flow to floors and outlets.
• Distribute articles and handle guests, managers and employees uniforms.
• Assist laundry and housekeeping operations during peak hours.
• Maintain clean, safe work areas and remove hazards.
• Maintain complete and accessible files.
• Participate in monthly inventories.
• Follow up daily check lists.
• Ensure telephone etiquette per Rixos standards.
• Manage guest complaints professionally and record resolutions.
• Respect schedules and deadlines with Management.
• Keep team updated on administrative, organizational, and operational changes.
• Lead daily line-up briefings with the Uniform room team.
• Share daily activity highlights with Housekeeping Manager/Laundry Manager.
• Assist in fulfilling administrative responsibilities and monitoring activities.
• Create atmosphere of high morale and a happy working relationship.
• Develop staff motivation and performance through action plans and retention.

Education

Diploma or degree in vocational hospitality

Job description

AccorHotels Middle East is seeking a Laundry/Uniform Supervisor in Abu Dhabi to oversee the implementation of uniform and linen standards across the department. You will supervise daily operations, ensure timely processing and maintain inventory, while handling staff and guest-related issues with professionalism.

The role requires a diploma or degree in vocational hospitality and 4–5 years of experience in a 4-5 star hotel, with a focus on training, standards, and safety compliance.