Lead Uniform & Laundry Operations

Ennismore

Abu Dhabi

On-site

AED 60,000 - 110,000

Full time

2 days ago

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Job summary

Ennismore is seeking a Uniform/Laundry Supervisor to oversee the hotel’s Linen/Uniform room operations in Abu Dhabi. You will implement standards, manage stock and training needs, and ensure timely processing of all uniforms while maintaining safety and cleanliness.

The role requires a Diploma or degree in vocational hospitality with 4–5 years in a 4–5 star hotel, strong leadership, and excellent organizational skills. On-site, you’ll lead a busy team in a fast-paced hospitality environment.

Qualifications

Diploma or degree in vocational hospitality.
4–5 years experience in 4–5 star hotel.

Responsibilities

Supervise the implementation of Laundry/Uniform room standards and procedures in relation to Uniform; Cleaning service.
Recommended changes to these standards and training needs on an ongoing basis.
Maintain a current and thorough knowledge of all Uniform systems.
Open and close the shift and ensure effective shift hand over.
Management of all incoming and outgoing calls.
Solve employee grievances.
Perform Linen/Uniform inspections.
Ensure all Uniform is processed and ascending in a timely manner.
Manage all special requests made by Employee.
Ensure consistency within the department.
Management of lost property for the hotel.
Ensure you have complete knowledge of F&B linen & Uniform.
Manage storage areas.
Complete stock takes as required.
Maintain stock levels of F&B linen & room linen.
Conducts shift briefings to ensure hotel activities and operational requirements are known.
To maintain constant linen flow to the floors and the outlets.
To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.
To assist laundry and housekeeping operations during daily peak hours.
To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.
To maintain complete and readily accessible files.
To participate in monthly inventories.
To follow up daily check lists.
To ensure a proper use of the telephone etiquette as per Rixos standards.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
To respect schedules, terms and deadlines as agreed with the Management.
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
To conduct / attend a daily line up briefing with the Uniform room team to recapitulate tasks and activity.
To share daily activity highlights with the Housekeeping Manager/Laundry manager including internal and external guest opportunities.
To assist in fulfilling administrative responsibilities and monitoring activities.
To create an atmosphere of high morale and a happy working relationship among the staff.
To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.
To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.