Senior Technician - Managed Services

Convergint; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Convergint is seeking a Senior Technician - Managed Services to join our Middle East & Africa team. This full-time role focuses on advanced maintenance, security systems hardware/software configuration, and complex troubleshooting to support critical client sites.

You will work with Operations Manager – Managed Services MEA and our engineers, mentoring junior technicians, and ensuring safety and compliance. 24/7 on-duty availability for callouts is required.

Responsibilities

• Performs corrective maintenance for intermediate to advanced cases as well as routine preventative maintenance procedures
• Performs basic security system hardware/software configuration
• Performs more advanced troubleshooting techniques for security systems hardware and software components
• Ensure compliance with safety standards, local legislation, statutory requirements and regulations as well as corporate guidelines while performing maintenance- related duties and all other engineering works
• Inspects, analyzes and provides case details, actions taken and resolution for assigned cases via company’s maintenance management system
• Ability to provide Engineering support and management with detailed information about daily activities
• 24/7 availability when on duty for Rectification Callouts
• Maintain a professional courteous manner with all clients, other contractors, and fellow employees.
• Mentoring Junior Technicians and demonstrating a knowledge sharing approach

Job description

Job Description:

Build a career where values meet worldwide opportunity.

Job Description

Senior Technician- Managed Services

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Senior Technician to join our amazing culture. As the Senior Technician you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Senior Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Job Title

Senior Technician - Managed Services

Reporting Line

Reports to: Operations Manager – Managed Services MEA

Direct Reports: None

Department / Business Unit

Managed Services

Work Location

Middle East & Africa

Job Purpose

Responsible to performing advanced maintenance tasks independently or with support from qualified Engineer. Tasks would include performing advanced troubleshooting techniques, basic interaction with software components of security systems, and performing advanced preventative maintenance tasks.

What you’ll do with "Our Training and Your Experience"

• Performs corrective maintenance for intermediate to advanced cases as well as routine preventative maintenance procedures
• Performs basic security system hardware/software configuration
• Performs more advanced troubleshooting techniques for security systems hardware and software components.
• Ensure compliance with safety standards, local legislation, statutory requirements and regulations as well as corporate guidelines while performing maintenance- related duties and all other engineering works
• Inspects, analyzes and provides case details, actions taken and resolution for assigned cases via company’s maintenance management system
• Ability to provide Engineering support and management with detailed information about daily activities
• 24/7 availability when on duty for Rectification Callouts
• Maintain a professional courteous manner with all clients, other contractors, and fellow employees.
• Mentoring Junior Technicians and demonstrating a knowledge sharing approach

Key Relationships

Internal

• Operations Manager – Managed Services MEA
• Technical Managed – Managed Services
• Engineers, Team Leaders
• Audit & HSE
• Account Executives
• Logistics

External

• Client

Job Dimensions

Direct Reports: None

Convergint is an Equal Opportunity Employer.

Requirements: