Senior Technician - Managed Services

Convergint System Integrations LLC S.O.C; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Convergint is seeking a Technician - Managed Services in the United Arab Emirates to perform basic to intermediate maintenance on security systems, including installation, troubleshooting and preventive maintenance.

The role reports to the Operations Manager – Managed Services and requires a safety-conscious, customer-focused team player with 1–2 years of experience in security systems and a high school diploma or technical certifications.

Qualifications

• 1-2 years of experience in security systems.
• High School Diploma or technical certifications.
• Basic electrical tools experience and ELV cable termination knowledge.

Responsibilities

• Perform corrective and preventative maintenance on security systems.
• Attend calls and respond to on-demand issues within working hours.
• Troubleshoot hardware and software components of the systems.
• Install or replace hardware like cameras or access control panels.
• Update supervisor on work progress and outcomes.
• Maintain health and safety standards per company guidelines.

Skills

Security systems

Troubleshooting

Communication

Electrical tools

Education

High School Diploma

Tools

Fiber splicing unit

ELV cable termination

Basic electrical tools

Job description

Build a career where values meet worldwide opportunity. Job Description: Technician - Managed Services Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technician to join our amazing culture. As the Technician you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Technician

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Job Title: Technician - Managed Services

Reporting Line: Reports to: Operations Manager – Managed Services

MEA Department / Business Unit: Managed Services

Work Location: United Arab Emirates

Job Purpose

Responsible for performing basic to intermediate maintenance tasks for security systems which include installation, basic troubleshooting, repairing, and preventative maintenance.

Job Responsibilities

• Perform corrective maintenance and routine preventative maintenance procedures within the specified date and time.
• Attends reactive callouts or on-demand callouts within working hours and outside working hours. (whichever timing is applicable)
• Performs basic troubleshooting which includes hardware and software components.
• Installs or replaces hardware components of the system like a camera, access control panel, etc.
• Updates Team Leader on the progress of work.
• 24/7 attendance of Rectification callouts.
• Maintains a professional courteous manner with all clients, other contractors, and fellow employees
• Assures health and safety standards are used which comply with the company guidelines

What You’ll Need

• 1-2 years’ experienced in security systems
• UAE Experience is a plus
• High School Diploma and/or relevant institute technical certifications

Requirements

• Computer Literate
• Using basic electrical tools
• Operating a fiber splicing unit
• Termination of various types of ELV cables
• Generic Troubleshooting skills
• Good communication skills (oral and written)
• Driving license is a plus

Convergint is an Equal Opportunity Employer.

Convergint is an Equal Opportunity Employer.

Culture first since day one.

From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.