Senior Technician - Managed Services

MVP Tech GT LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Convergint is seeking a Senior Technician for Managed Services to join a dynamic team in the Middle East & Africa region. This full-time role focuses on advanced maintenance, troubleshooting, and service excellence in a security systems environment.

You will perform advanced maintenance, configuration, and troubleshooting, while ensuring safety and regulatory compliance. The position emphasizes responsive engineering support, professional client relations, and mentoring junior staff.

Responsibilities

• Performs corrective maintenance for intermediate to advanced cases as well as routine preventative maintenance procedures.
• Performs basic security system hardware/software configuration.
• Performs more advanced troubleshooting techniques for security systems hardware and software components.
• Ensure compliance with safety standards, local legislation, statutory requirements and regulations as well as corporate guidelines while performing maintenance- related duties and all other engineering works.
• Inspects, analyzes and provides case details, actions taken and resolution for assigned cases via company’s maintenance management system.
• Ability to provide Engineering support and management with detailed information about daily activities 24/7 availability when on duty for Rectification Callouts.
• Maintain a professional courteous manner with all clients, other contractors, and fellow employees.
• Mentoring Junior Technicians and demonstrating a knowledge sharing approach

Skills

Maintenance tasks

Troubleshooting

Security systems

Safety compliance

Mentoring

Customer relations

Job description

Build a career where values meet worldwide opportunity. Job Description: Senior Technician- Managed Services Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Senior Technician to join our amazing culture. As the Senior Technician you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Senior Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Job Title

Senior Technician - Managed Services

Reporting Line:

Reports to: Operations Manager – Managed Services MEA

Direct Reports:

None

Department / Business Unit:

Managed Services

Work Location:

Middle East & Africa

Job Purpose

Responsible to performing advanced maintenance tasks independently or with support from qualified Engineer. Tasks would include performing advanced troubleshooting techniques, basic interaction with software components of security systems, and performing advanced preventative maintenance tasks.

What you’ll do

• Performs corrective maintenance for intermediate to advanced cases as well as routine preventative maintenance procedures
• Performs basic security system hardware/software configuration
• Performs more advanced troubleshooting techniques for security systems hardware and software components
• Ensure compliance with safety standards, local legislation, statutory requirements and regulations as well as corporate guidelines while performing maintenance- related duties and all other engineering works
• Inspects, analyzes and provides case details, actions taken and resolution for assigned cases via company’s maintenance management system
• Ability to provide Engineering support and management with detailed information about daily activities 24/7 availability when on duty for Rectification Callouts
• Maintain a professional courteous manner with all clients, other contractors, and fellow employees.
• Mentoring Junior Technicians and demonstrating a knowledge sharing approach

Key Relationships

• Internal:
  • Operations Manager – Managed Services MEA
  • Technical Managed – Managed Services Engineers, Team Leaders Audit & HSE Account Executives Logistics
• External:
  • Client

Job Dimensions

• Direct Reports: None
• Convergint is an Equal Opportunity Employer.

Culture

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.