Senior Technician - Managed Services

Convergint System Integrations LLC S.O.C; Dubai; On-site; AED 200,000 - 420,000; Full time

Job summary

Convergint is seeking a Senior Technician for Managed Services in the Middle East & Africa region. You will join a dynamic team responsible for advanced maintenance, troubleshooting, and security systems support across client sites in the MEA region.

The role reports to the Operations Manager – Managed Services MEA and requires strong service orientation, integrity, and the ability to work independently or with engineers to resolve complex issues. 24/7 availability may be required.

Responsibilities

• Performs corrective maintenance for intermediate to advanced cases and routine preventive maintenance procedures.
• Performs basic security system hardware/software configuration.
• Performs advanced troubleshooting for security systems hardware and software components.
• Ensures safety standards and corporate guidelines during duties.
• Maintains case details and resolution notes in the maintenance system.
• Provides engineering support with daily activity details.
• Available 24/7 for rectification calls when on duty.
• Maintains professional conduct with clients and colleagues.
• Mentors junior technicians and shares knowledge.

Skills

Troubleshooting

Maintenance procedures

Security systems basics

Customer service

Tools

Security system software

Job description

Build a career where values meet worldwide opportunity. Job Description: Senior Technician- Managed Services Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Senior Technician to join our amazing culture. As the Senior Technician you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are: You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Senior Technician.

Who We Are: With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Job Title

Senior Technician - Managed Services

Reporting Line

Reports to: Operations Manager – Managed Services MEA

Direct Reports

None

Department / Business Unit

Managed Services

Work Location

Middle East & Africa

Job Purpose

Responsible to performing advanced maintenance tasks independently or with support from qualified Engineer. Tasks would include performing advanced troubleshooting techniques, basic interaction with software components of security systems, and performing advanced preventative maintenance tasks.

What you’ll do with “Our Training and Your Experience”

• Performs corrective maintenance for intermediate to advanced cases as well as routine preventative maintenance procedures
• Performs basic security system hardware/software configuration
• Performs more advanced troubleshooting techniques for security systems hardware and software components.
• Ensure compliance with safety standards, local legislation, statutory requirements and regulations as well as corporate guidelines while performing maintenance- related duties and all other engineering works
• Inspects, analyzes and provides case details, actions taken and resolution for assigned cases via company’s maintenance management system
• Ability to provide Engineering support and management with detailed information about daily activities
• 24/7 availability when on duty for Rectification Callouts
• Maintain a professional courteous manner with all clients, other contractors, and fellow employees.
• Mentoring Junior Technicians and demonstrating a knowledge sharing approach

Key Relationships

Internal: Operations Manager – Managed Services MEA Technical Managed – Managed Services Engineers, Team Leaders Audit & HSE Account Executive Logistics. External: Client

Job Dimensions

Direct Reports: None

Convergint is an Equal Opportunity Employer

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.