Team Leader - Managed Services

Convergint; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

Convergint is hiring a Team Leader - Managed Services to join our Dubai MEA operations. You will lead a technical services team, ensure adherence to procedures, and drive performance across site maintenance, testing and implementation.

You bring 8-10 years of project management experience in security services, strong communication skills and the ability to build client and vendor relationships while delivering results in a fast-paced, international environment.

Qualifications

• Bachelor of Engineering or IT as minimum.
• Project management skills are essential; certification will be an asset

Responsibilities

• Ensure teams follow correct procedures, policies, and documentation across Managed Services duration.
• Guide team through troubleshooting, testing and implementation stages and review work.
• Provide direction and technical expertise in design, development and systems integration where required.
• Make quick decisions and solve technical problems to enable efficient maintenance implementation.
• Identify resource and equipment needs, plan capacity, and manage software/hardware availability.
• Provide technical training to teams and act as a technical mentor.
• Regular site visits under AMC; ensure the system runs smoothly.
• Check routine Preventative Maintenance and technical scope of work.
• Conduct internal quality inspections for Managed Services activities.
• Conduct technical site surveys for Managed Services requests.
• Prepare technical guidelines for Managed Services team.
• Evaluate team members' technical performance quarterly.
• Oversee overall technical performance of the team.
• Develop and maintain a remote Managed Services program.
• Ensure efficiency of the Managed Services teams.
• Oversee technical handover to Managed Services teams.
• Arrange resources and assist in solving problems on- and off-site as needed.
• Evaluate tender technical specifications.
• Attend and build client and vendor relationships

Skills

Project management

Team leadership

Technical mentorship

Client relationship management

Education

Bachelor of Engineering or IT

Job description

Job Description

Build a career where values meet worldwide opportunity.

Job Description

Team Leader- Managed Services

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Team Leader – Managed Services to join our amazing culture. As the Team Leader - Managed Services, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Team Leader - Managed Services.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Job Title

Team Leader - Managed Services

Reporting Line

Reports to: Operations Manager – Managed Services MEA

Department / Business Unit

Managed Services

Work Location

MEA

Job Purpose

Main key contact for technical clarification in maintenance and responsible for all technical communication. Involved in the development of technical skills of the Managed Services team. Arrange for resources and helps in solving technical problems as and when needed. Evaluates technical capabilities of Managed Services field teams. Provides technical expertise and helps in developing our field team technical skillsets.

What you’ll do with “Our Training and Your Experience”

• Must ensure teams follow the correct procedures, policies, and documentation requirements across Managed Services duration.
• Able to guide the team through the troubleshooting, testing and implementation stages and review the completed work effectively.
• Provide direction and technical expertise in design, development and systems integration where required.
• Able to make quick decisions and solve technical problems to provide an efficient environment for maintenance implementation.
• Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability.
• Must provide technical training to teams when required and serve as a technical mentor to team members.
• Regular site visits under AMC and making sure the system in place is running smoothly.
• Checking the regular routine for Preventative Maintenance and the technical scope of work.
• Conduct internal quality inspection for Managed Services activities.
• Conduct technical site surveys for Managed Services requests.
• Prepare technical guidelines for Managed Services team.
• Technical performance evaluation of team members to be done every quarter.
• In control of the overall technical performance of the team.
• Develop and maintain a remote Managed Services program.
• Ensures the efficiency of the Managed Services teams.
• Oversees the technical handover to Managed Services teams.
• Arrange for resources and help in solving technical problems on and offsite as and when needed.
• Evaluates tender technical specifications.
• Attends and build Client and Vendor relationships

What You’ll Need

• Bachelor of Engineering or IT as minimum.
• Project Management skills are essential; certification will be an asset

Requirements

• 8-10 years’ experience in project management in security services companies.
• Must have extensive knowledge of UAE
• Detailed-oriented, excellent communication and presentation skills, customer orientation.
• Highly technical.
• Convergint is an Equal Opportunity Employer.

Convergint is an Equal Opportunity Employer.