Senior Technical Support Engineer (SaaS, Customer-Focused)

Digital X - Owned By Digital Dewa Single Owner Com; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

Digital X - Owned By Digital Dewa Single Owner Com in Dubai is seeking a skilled Technical Support professional. You will diagnose and troubleshoot hardware and software issues, ensuring swift resolutions for customer queries.

The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, with a minimum of five years of experience in technical support roles. Excellent communication skills are essential for collaborating with clients and engineering teams.

Qualifications

• Minimum of five years of technical support experience in a fast-paced environment.
• Proven experience in customer-facing roles with excellent communication skills.
• Ability to conduct remote troubleshooting sessions.

Responsibilities

• Diagnose and troubleshoot hardware and software issues reported by customers.
• Provide clear documentation of support interactions and solutions.
• Collaborate with engineering teams to relay customer feedback.

Skills

Technical troubleshooting

Customer support

Communication skills

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals)

Job description

Digital X - Owned By Digital Dewa Single Owner Com in Dubai is seeking a skilled Technical Support professional. You will diagnose and troubleshoot hardware and software issues, ensuring swift resolutions for customer queries.

The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, with a minimum of five years of experience in technical support roles. Excellent communication skills are essential for collaborating with clients and engineering teams.