Senior Customer Support Engineer – Technical Solutions

United Diesel; Sharjah; On-site; AED 134,000 - 201,000; Full time

Job summary

United Diesel in the UAE seeks a Customer Support Engineer to provide advanced technical support to customers, resolve complex issues, and maintain a high level of satisfaction. You will engage with customers via phone, email, and chat and coordinate with engineering and product teams to drive swift resolutions.

The ideal candidate has a bachelor's degree in Computer Science, IT, Engineering or related field and at least 3 years in a technical support role.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• Minimum 3 years in a technical support role (senior/lead preferred).
• Strong understanding of commercial vehicles and ability to resolve complex technical issues.
• Excellent communication and interpersonal skills, ability to work independently and in a team.

Responsibilities

• Provide advanced technical support to customers via phone, email, and chat.
• Collaborate with engineering and product teams to resolve customer issues.
• Create and maintain detailed documentation of issues and resolutions; update knowledge base.

Skills

Problem solving

Communication

Customer service

Interpersonal skills

Teamwork

Education

Bachelor's degree in Computer Science, Information Technology, Engineering or a related field

Job description

United Diesel in the UAE seeks a Customer Support Engineer to provide advanced technical support to customers, resolve complex issues, and maintain a high level of satisfaction. You will engage with customers via phone, email, and chat and coordinate with engineering and product teams to drive swift resolutions.

The ideal candidate has a bachelor's degree in Computer Science, IT, Engineering or related field and at least 3 years in a technical support role.