Client-Facing Technical Specialist: Install, Support, & Optimize

BlackStone eIT; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Paid Time Off

Training & Development

Performance Bonus

Job summary

A technology solutions leader in Dubai seeks a dedicated Technical Specialist to join their dynamic team. The role involves providing expert technical support, troubleshooting software issues, and assisting in system configurations and upgrades. Candidates should possess a Bachelor's degree in IT or related fields and a minimum of 3 years of experience. Strong analytical skills and excellent communication are required. Benefits include paid time off, training, and performance bonuses.

Qualifications

• Minimum of 3 years of experience in a technical support or specialist role.
• Proficiency in troubleshooting software applications, systems, and networks.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide technical support to clients, addressing inquiries and resolving issues promptly.
• Collaborate with development teams to identify and troubleshoot software bugs.
• Conduct system installations, configurations, and upgrades as necessary.

Skills

Troubleshooting software applications

Database management

Analytical skills

Customer service

Communication skills

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

SQL

Agile methodologies

Job description

A technology solutions leader in Dubai seeks a dedicated Technical Specialist to join their dynamic team. The role involves providing expert technical support, troubleshooting software issues, and assisting in system configurations and upgrades. Candidates should possess a Bachelor's degree in IT or related fields and a minimum of 3 years of experience. Strong analytical skills and excellent communication are required. Benefits include paid time off, training, and performance bonuses.