Technical Support Engineer

Digital X - Owned By Digital Dewa Single Owner Com; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

Digital X - Owned By Digital Dewa Single Owner Com in Dubai is seeking a skilled Technical Support professional. You will diagnose and troubleshoot hardware and software issues, ensuring swift resolutions for customer queries.

The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, with a minimum of five years of experience in technical support roles. Excellent communication skills are essential for collaborating with clients and engineering teams.

Qualifications

• Minimum of five years of technical support experience in a fast-paced environment.
• Proven experience in customer-facing roles with excellent communication skills.
• Ability to conduct remote troubleshooting sessions.

Responsibilities

• Diagnose and troubleshoot hardware and software issues reported by customers.
• Provide clear documentation of support interactions and solutions.
• Collaborate with engineering teams to relay customer feedback.

Skills

Technical troubleshooting

Customer support

Communication skills

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals)

Job description

Diagnose and troubleshoot hardware and software issues reported by customers to ensure swift resolutions.

Provide clear and concise documentation of support interactions including technical solutions and troubleshooting steps.

Collaborate with engineering teams to relay customer feedback and efficiently elevate unresolved technical issues.

Conduct remote troubleshooting sessions using diagnostic tools and methods to assist clients in real-time.

Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) validate expertise.

Minimum of five years of technical support experience in a fast‑paced environment, preferably in a SaaS or IT company.

Proven experience in customer-facing roles, showcasing excellent communication and interpersonal skills.