Technical Support Engineer - End User Support

Intertec Systems; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

Intertec Systems is seeking a Technical Support Engineer - End User Support in Dubai. This role involves providing on-site and remote technical support to users, troubleshooting hardware and software issues, and assisting with system configuration and network setup.

The ideal candidate should have at least 4 years of experience, hands-on knowledge of Windows and MAC OS, and a customer-oriented attitude. The position offers the opportunity to work in a dynamic environment, requiring strong problem-solving skills and effective communication.

Qualifications

• 4+ years of experience in technical support or end-user support roles.
• Hands-on experience with desktop maintenance and troubleshooting.
• Knowledge of network security practices and anti-virus programs.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Provide technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues efficiently.

Skills

Windows and MAC OS

End-user support

Communication skills

Problem-solving skills

Knowledge of ITSM tools

Education

Graduation

Tools

ServiceDesk Plus

Job description

Technical Support Engineer - End User Support

Technical Support

Dubai, UAE

Permanent

Job Title: Technical Support Engineer - End User Support

Job Purpose: END-USER Support – Field Support Engineer

Qualification: Graduation

Certification: CCNA, MCSA, CompTIA A+

Experience: 4+ Years

Responsibilities:

• Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.
• Software Installation: Install and configure operating systems, office applications, and other software as required by users.
• System Configuration: Set up user accounts, permissions, and security settings according to organizational policies.
• End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues.
• Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or elevate to higher-level support if necessary.
• Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
• Network Configuration: Set up and troubleshoot network connections, including wired and wireless networks.
• Connectivity Issues: Diagnose and resolve issues related to network connectivity, including IP address conflicts and VPN connections.

Mandatory:

• Candidate must have hands‑on experience in Windows and MAC OS.
• Must have supported end‑users, Top Management Users.
• Must know about KPI's, SLA's and knowledge about ITSM tools like ServiceDesk Plus.
• Good communication skills verbal and written.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti‑virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem‑solving and multitasking skills.
• Customer‑oriented attitude.