Software and Hardware Technician - Dubai

Omega Software; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Omega Software in Dubai seeks a dedicated Software Technician to join the technical support team, assisting retail and restaurant clients to maximize the value of our solutions.

You will troubleshoot issues, guide clients through features, install and update software, and collaborate with product teams to resolve complex problems.

This role requires strong communication, independence, and a client‑focused approach, with occasional evenings or weekends as needed.

Qualifications

• Experience in technical support or similar role.
• Strong communication and problem-solving skills.
• Knowledge of retail and restaurant operations is a plus.
• Willingness to work evenings or weekends occasionally.

Responsibilities

• Provide prompt technical support via phone, email, or chat.
• Diagnose and troubleshoot software issues, offering solutions.
• Assist with software installation, configuration, and updates.
• Escalate complex issues to development and product teams.
• Maintain detailed records of client interactions and resolutions.
• Train clients on software features and functionality.
• Coordinate with internal teams to meet client needs.

Skills

Technical support experience

Excellent communication

Problem solving

Education

IT certifications or training

Job description

We are seeking a skilled and dedicated Software Technician to join our technical support team. In this role, you will be responsible for providing exceptional technical assistance to our retail and restaurant clients, ensuring they can maximize the potential of our software solutions. You will play a key role in troubleshooting issues, offering guidance, and delivering top-notch customer support.

Key Responsibilities

• Provide prompt and effective technical support to retail and restaurant clients via phone, email, or chat.
• Diagnose and troubleshoot software-related issues and provide solutions.
• Assist with software installation, configuration, and updates.
• Collaborate with the development and product teams to **escalate and resolve** complex issues.
• Create and maintain detailed records of client interactions and resolutions.
• Offer guidance and training to clients on software features and functionality.
• Act as a liaison between clients and our internal teams to ensure client needs are met.

Qualifications

• Strong technical aptitude and understanding of software systems.
• Previous experience in technical support or a similar role.
• Knowledge of retail and restaurant operations is a plus.
• Excellent problem-solving and communication skills.
• Customer-focused with a passion for delivering exceptional service.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Flexibility to work occasional evenings or weekends based on client needs.
• IT certifications or relevant training is a plus.