Assistant Store Manager - Retail Operations

AlFuttaim; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Al-Futtaim Retail is hiring an Assistant Store Manager in Abu Dhabi Emirate, United Arab Emirates for a Retail leadership role focused on sales performance, profitability, customer experience, team development, and effective store operations.

The role drives commercial targets while upholding merchandising, inventory, service, and high standards across the store, with a strong emphasis on coaching staff and using data to improve store results.

Qualifications

• Strong leadership and team-management capabilities.
• Excellent customer service orientation.
• Commercial awareness and understanding of retail performance.
• Ability to analyse reports and use data to support sales decisions.
• Good command of written and spoken business English.

Responsibilities

• Support achievement of store sales and profitability targets.
• Monitor performance across sales, payroll, shrink, and conversion.
• Develop and execute actions to maximise store sales.
• Control operating expenses in line with requirements.
• Review business reports and use performance data for commercial decisions.
• Identify opportunities to improve sales results and operational efficiency.
• Assist recruitment and development of store staff.
• Coach team on product knowledge, selling techniques, and merchandising.
• Lead staff meetings and communicate priorities clearly.

Skills

Leadership

Customer service

Retail analytics

Excel

SAP

English communication

Education

High school education or equivalent

Tools

Microsoft Outlook

Excel

SAP

Job description

Assistant Store Manager - Retail Operations Job Snapshot Role: Assistant Store Manager Location: Abu Dhabi Emirate, United Arab Emirates Industry: Retail Function: Store-Branch Management Experience: 1-2 years of Assistant Store Manager experience Job Type: Full Time Position Overview Al-Futtaim Retail is hiring an Assistant Store Manager in Abu Dhabi Emirate, United Arab Emirates for a Retail leadership role focused on sales performance, profitability, customer experience, team development, and effective store operations. The position supports the achievement of commercial targets while ensuring merchandising, inventory, service, and operational standards are maintained throughout the store. The Assistant Store Manager will take an active role on the sales floor while supporting staff development, performance management, stock control, loss prevention, and visual merchandising. The position requires strong leadership, commercial awareness, and the ability to use operational data to improve store performance.

Job Details

Country: United Arab Emirates City: Abu Dhabi Emirate Industry: Retail Function: Store-Branch Management Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Sales and Profitability

• Support the achievement of store sales and profitability targets.
• Monitor performance across sales, payroll, shrink, and conversion.
• Develop and execute actions designed to maximise store sales.
• Control operating expenses in line with established requirements.
• Review business reports and use performance data to support commercial decisions.
• Identify opportunities to improve sales results and operational efficiency.

Store Operations

• Support effective daily store operations in accordance with company policies and procedures.
• Protect company assets by applying established loss prevention measures.
• Oversee inventory controls and stock accuracy.
• Coordinate inbound and outbound stock movements.
• Ensure sales, returns, and exchanges are handled according to approved procedures.
• Maintain appropriate standards across the sales floor, stockroom, and other store areas.
• Monitor store maintenance requirements and follow up where necessary.

Team Leadership and Development

• Support recruitment and hiring activities based on store requirements.
• Assist with developing and retaining capable store associates.
• Contribute to succession planning and employee development.
• Coach team members on product knowledge, selling techniques, and visual merchandising.
• Provide ongoing feedback to improve individual and team performance.
• Organise weekly staff meetings and daily operational briefings.
• Communicate store results, business priorities, and company initiatives clearly to the team.
• Lead by example through active participation in store operations.

Customer Experience

Customer service is a core responsibility of the Assistant Store Manager. The role requires regular visibility on the selling floor to support employees, respond to customer questions, and help maintain a consistent service experience. The Assistant Store Manager will also ensure that promotional activities and visual merchandising standards are implemented correctly while maintaining an organised and customer-ready environment.

Required Skills

• Strong leadership and team management capability.
• Excellent customer service orientation.
• Commercial awareness and understanding of retail performance.
• Ability to analyse reports and use data to support sales decisions.
• Good command of written and spoken business English.
• Proficiency in Microsoft Outlook and Excel.
• Working knowledge of SAP.
• Strong numeracy and literacy skills.
• Ability to coach and develop retail employees.
• Understanding of visual merchandising and store presentation standards.

What Qualifies You for the Role

• High school education or equivalent is preferred.
• 1-2 years of experience as an Assistant Store Manager.
• Proven record of supporting sales and profit performance.
• Experience training and developing team members.
• Good computer skills, including Outlook, Excel, and SAP.
• Ability to conduct detailed report analysis.
• Strong written and verbal business English.
• Strong numeracy and literacy.

About Al-Futtaim Retail

Al-Futtaim Retail operates across MENA and Southeast Asia and works with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its operations combine established retail networks with investment in digital innovation, AI capabilities, customer experience, and loyalty platforms. The business includes colleagues from more than 100 nationalities working across over 10 countries and forms part of Al-Futtaim 's diversified regional operations.