Senior Retail Sales Assistant - Al-Futtaim Retail - Dubai, UAE

AlFuttaim; Dubai; On-site; AED 55,800 - 72,540; Full time

Benefits offered by this job

Opportunities for career development

Supportive and multicultural work environment

Exposure to high-volume store operations

Job summary

AlFuttaim is seeking a Senior Retail Sales Assistant for its Dubai location. This role supports the store leadership team in delivering exceptional customer service and overseeing daily operations. You will directly contribute to sales targets, operational efficiency, and team development.

Key responsibilities include managing department operations, supervising merchandise displays, and training new staff. Ideal candidates will have at least 2 years of retail experience, strong communication skills, and expertise in POS systems.

Qualifications

• Minimum 2 years of experience in retail operations.
• Strong expertise in POS systems and customer service practices.
• Good computer literacy.
• Strong communication and interpersonal skills.
• Ability to supervise and train junior staff.
• Strong attention to detail in merchandising and operational compliance.

Responsibilities

• Deliver professional and knowledgeable customer service.
• Support Store and Department Managers with daily operations.
• Manage department operations in the absence of the Department Manager.
• Train new team members on POS systems.
• Supervise receiving, stocking, and displaying merchandise.
• Ensure compliance with pricing, ticketing, and operational procedures.
• Guide Sales Assistants in brand merchandising principles.
• Assist with stock take activities.
• Maintain security awareness and safeguard store assets.

Skills

Retail sales support

Customer service excellence

POS system management

Team supervision and training

Visual merchandising standards

Inventory and stock handling

Operational compliance

Problem-solving and multitasking

Education

Secondary school education

Job description

Senior Retail Sales Assistant - Al-Futtaim Retail - Dubai, UAE

Position Overview

Senior Retail Sales Assistant in Dubai, UAE supports store leadership by delivering exceptional customer service, supervising daily retail operations, and ensuring brand merchandising standards are consistently maintained. This role contributes directly to store sales targets, operational efficiency, and team development within a fast-paced retail environment.

Job Details

• Country: UAE
• City: Dubai
• Industry: Retail
• Function: Sales-Retail
• Salary: 5000-6500 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Deliver professional and knowledgeable customer service, advising customers on product categories and features.
• Support Store and Department Managers with daily operations including opening, closing, and duty management coverage.
• Manage department operations in the absence of the Department Manager when required.
• Train new team members on POS systems and ensure smooth transaction processes.
• Supervise receiving, stocking, and displaying merchandise according to brand standards.
• Ensure compliance with pricing, ticketing, and in-store operational procedures.
• Guide Sales Assistants in applying brand merchandising principles for optimal presentation.
• Assist with stock take activities and support new store openings when required.
• Maintain security awareness and safeguard store assets.

Ideal Profile

• Secondary school education.
• Minimum 2 years of experience in retail operations.
• Strong expertise in POS systems and customer service practices.
• Good computer literacy.
• Strong communication and interpersonal skills.
• Ability to supervise and train junior staff.
• Strong attention to detail in merchandising and operational compliance.

Skills Set

• Retail sales support.
• Customer service excellence.
• POS system management.
• Team supervision and training.
• Visual merchandising standards.
• Inventory and stock handling.
• Operational compliance.
• Problem-solving and multitasking.

Why Join Us

• Work with leading international retail brands.
• Opportunity to grow within a structured retail organization.
• Exposure to high-volume store operations.
• Supportive and multicultural work environment.
• Career development opportunities across multiple retail divisions.

About the Company

Al-Futtaim Retail operates a portfolio of globally recognized brands across the Middle East, Africa, and Asia, including IKEA, ACE, Toys R Us, Marks and Spencer, Zara, and other international retailers. With decades of experience and strong regional presence, the company continues to expand its retail footprint while delivering premium customer experiences and operational excellence across diverse markets.