Retail Store Supervisor - Sales and Operations

AlFuttaim; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Al-Futtaim Retail is seeking a proactive Retail Store Supervisor to oversee daily shop floor activities in Dubai. This role blends sales leadership, customer relationship management, and operations to ensure a welcoming retail environment and achievement of KPIs.

The successful candidate will drive brand standards, manage inventory, and guide the team to deliver exceptional service while maintaining presentation and compliance with procedures.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of retail or hospitality experience.
• Strong knowledge of fashion and beauty products and trends.
• Experience with retail operations, inventory, cash handling.
• Proficient with retail systems and POS processes.

Responsibilities

• Support sales associates in developing and maintaining long-term customer relationships through effective use of available clienteling tools.
• Encourage a customer-focused approach across the team to strengthen client engagement and loyalty.
• Ensure team members maintain comprehensive product knowledge and communicate product features confidently.
• Assist store management in achieving business objectives, sales targets, and operational initiatives.
• Support reporting, sales analysis, and product training activities to improve team performance.
• Promote consistent service standards that reflect the brand's values and customer experience expectations.
• Coordinate daily shop floor activities to maintain efficient operations and effective customer service.
• Monitor floor coverage and ensure sufficient staff presence during peak trading periods.
• Demonstrate strong selling techniques and act as a role model for sales associates.
• Provide guidance and assistance during customer interactions and the selling process.
• Support team members in resolving sales-related challenges and delivering a positive shopping experience.
• Maintain communication between the sales team and store management to support daily business priorities.
• Demonstrate a strong leadership presence and maintain high standards of personal performance.
• Guide the team in understanding store sales plans, individual sales goals, and performance indicators.
• Communicate sales priorities and support employees in achieving their objectives.
• Act as a liaison between staff and management regarding operational matters and performance concerns.
• Identify opportunities to improve store efficiency and propose practical action plans.
• Support implementation of daily process improvements and store organization.
• Encourage teamwork, accountability, and a proactive approach to customer service.
• Handle customer complaints, exchanges, and inquiries professionally and effectively.
• Represent the brand through professional conduct, product knowledge, and consistent service quality.
• Promote the brand's culture, standards, and product expertise throughout daily store activities.
• Ensure visual merchandising and store presentation standards are maintained.
• Monitor the shop floor to support a clean, organized, and attractive shopping environment.

Skills

Leadership

Customer Service

Team Management

Communication

Retail Ops

POS Knowledge

Inventory Control

Trend Awareness

Education

High school diploma or equivalent

Job description

Retail Store Supervisor - Sales and Operations Job Snapshot Role: Retail Store Supervisor - Sales and Operations Location: Dubai, United Arab Emirates Industry: Retail Function: Store-Branch Management Experience: Minimum 2-3 years in retail or hospitality Job Type: Full Time Work Arrangement: On-site Position Overview

Al-Futtaim Retail is seeking a proactive and customer-focused Retail Store Supervisor to oversee daily shop floor activities in Dubai, United Arab Emirates. The role combines sales leadership, customer relationship management, store operations, and team coordination to ensure an efficient and welcoming retail environment. Working closely with store management and sales associates, the Supervisor will support business objectives, maintain service and presentation standards, and guide the team in achieving sales targets and key performance indicators (KPIs). The position requires strong retail operational knowledge, leadership capabilities, and an understanding of fashion and beauty industry trends. The successful candidate will act as a role model for the team while ensuring consistent customer service, effective inventory management, and compliance with store procedures.

Job Details

Country: United Arab Emirates City: Dubai Industry: Retail Function: Store-Branch Management Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

What You Will Do

Client Relationships and Business Development

• Support sales associates in developing and maintaining long-term customer relationships through effective use of available clienteling tools.
• Encourage a customer-focused approach across the team to strengthen client engagement and loyalty.
• Ensure team members maintain comprehensive product knowledge and communicate product features confidently.
• Assist store management in achieving business objectives, sales targets, and operational initiatives.
• Support reporting, sales analysis, and product training activities to improve team performance.
• Promote consistent service standards that reflect the brand 's values and customer experience expectations.

Selling and Shop Floor Management

• Coordinate daily shop floor activities to maintain efficient operations and effective customer service.
• Monitor floor coverage and ensure sufficient staff presence during peak trading periods.
• Demonstrate strong selling techniques and act as a role model for sales associates.
• Provide guidance and assistance during customer interactions and the selling process.
• Support team members in resolving sales-related challenges and delivering a positive shopping experience.
• Maintain communication between the sales team and store management to support daily business priorities.

Store Operations and Inventory Control

• Perform and supervise store opening and closing procedures in accordance with established operational requirements.
• Oversee cash register activities, including counting register funds, opening and closing registers, and completing bank deposits.
• Ensure the store is properly secured during opening and closing activities.
• Accurately process and supervise point-of-sale (POS) transactions.
• Monitor inventory activities, including stock transfers, receiving, repairs, and damaged merchandise.
• Maintain inventory accuracy by following established stock control procedures.
• Ensure compliance with loss prevention policies and store operating standards.
• Support effective organization of stock, merchandise, and operational processes.

Team Leadership and Performance

• Demonstrate a strong leadership presence and maintain high standards of personal performance.
• Guide the team in understanding store sales plans, individual sales goals, and performance indicators.
• Communicate sales priorities and support employees in achieving their assigned objectives.
• Act as a point of contact between store employees and management regarding operational matters and potential performance concerns.
• Identify opportunities to improve store efficiency and propose practical action plans.
• Support the implementation of improvements to daily processes and store organization.
• Encourage teamwork, accountability, and a proactive approach to customer service.

Customer Service and Brand Standards

• Handle customer complaints, exchanges, and inquiries professionally and effectively.
• Support team members when customer concerns require supervisory assistance.
• Represent the brand through professional conduct, product knowledge, and consistent service quality.
• Promote the brand 's culture, standards, and product expertise throughout daily store activities.
• Ensure visual merchandising and store presentation standards are maintained.
• Monitor the shop floor to support a clean, organized, and attractive shopping environment.

Required Qualifications and Experience

• High school diploma or equivalent qualification.
• Minimum 2-3 years of experience in the retail or hospitality industry.
• Good understanding of fashion and beauty products, industry developments, and current trends.
• Practical knowledge of retail operations, including inventory control, stock management, visual merchandising, and cash handling.
• Familiarity with retail systems and point-of-sale processes.
• Experience supporting customer relationships and resolving service-related concerns.
• Computer skills relevant to daily store operations, reporting, and communication.

Required Skills and Competencies

• Strong leadership abilities and confidence in guiding retail team members.
• Excellent customer service and relationship-building skills.
• Effective verbal communication and interpersonal skills.
• Sound problem-solving abilities and the confidence to resolve operational and customer-related issues.
• Good organizational skills with the ability to manage multiple responsibilities and competing priorities.
• Proactive attitude and willingness to take initiative.
• Ability to work effectively in situations involving uncertainty or changing priorities.
• Strong understanding of store presentation, inventory management, and operational procedures.
• High standards of integrity, reliability, and trustworthiness.
• Positive team spirit and the ability to maintain productive working relationships.
• Commercial awareness and an understanding of sales targets and retail performance indicators.

About Al-Futtaim Retail

Al-Futtaim is a diversified privately held regional business established in the 1930s and headquartered in Dubai. The Group operates across more than 20 countries, employs over 40,000 people, and has business interests spanning automotive, financial services, real estate, retail, and health. Al-Futtaim Retail builds on a 90-year business legacy and partners with internationally recognized brands, including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its retail operations extend across the Middle East, North Africa, and Southeast Asia. The business has introduced brands such as Watsons and Kiabi to regional markets and continues to invest in digital innovation, artificial intelligence, customer experience, and loyalty platforms. With employees representing more than 100 nationalities across over 10 countries, Al-Futtaim Retail brings together a diverse workforce focused on delivering quality retail experiences and supporting the continued development of its businesses.