Senior Spa Director – Luxury Hospitality Leader

Jumeirah; Dubai; On-site; AED 446,000 - 781,000; Full time

Benefits offered by this job

Healthcare coverage

Learning & development

Employee discounts

Paid annual leave

Global mobility opportunities

Life insurance

Job summary

Jumeirah Marsa Al Arab in Dubai seeks an experienced Spa Operations Manager to lead daily spa operations, ensure facilities meet luxury standards, and coordinate efficient shifts while maintaining guest administration.

The role focuses on delivering the highest guest experience for dignitaries and VIPs, monitoring financial performance, growing memberships, and developing premium spa offerings in a 5-star setting at the heart of Dubai's premium private beach property.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 8–10 years of spa management experience in luxury hospitality.
• Experience with cutting-edge wellness technology.

Responsibilities

• Manage daily spa operations, ensure facilities meet standards, and coordinate shifts.
• Maintain guest confidentiality and deliver luxury guest service.
• Act as primary contact for VIP/Dignitaries and coordinate their spa experiences.
• Monitor financial performance (PnL) and KPI metrics, drive sales and revenue.
• Handle guest interactions professionally and address concerns promptly.
• Develop spa offerings and promote memberships and retail programs.

Skills

Spa management

Guest experience

P&L management

VIP service

Education

Bachelor's degree in hospitality

Job description

Jumeirah Marsa Al Arab in Dubai seeks an experienced Spa Operations Manager to lead daily spa operations, ensure facilities meet luxury standards, and coordinate efficient shifts while maintaining guest administration.

The role focuses on delivering the highest guest experience for dignitaries and VIPs, monitoring financial performance, growing memberships, and developing premium spa offerings in a 5-star setting at the heart of Dubai's premium private beach property.