Guest Services Executive - Spa - Jumeirah Marsa Al Arab

Jumeirah; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Colleague discounts on stays

Comprehensive healthcare and life保险

Paid annual leave entitlement

Internal mobility opportunities

Tax-free salary paid in UAE Dirhams (A

Job summary

Jumeirah in Dubai invites a guest-facing hospitality professional with luxury experience to welcome guests, manage check-in and check-out, and coordinate with Housekeeping, Concierge, and F&B to fulfill guest needs.

You will handle special requests, resolve issues, upsell services, and maintain the highest standards of service while engaging guests from diverse backgrounds and ensuring memorable stays.

Qualifications

• Experience in guest-facing role within luxury hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and proactive service recovery.
• Passion for delivering personalized guest experiences; English skills essential.

Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries with personalized service.
• Coordinate with Housekeeping, Concierge, F&B to fulfill guest needs.
• Handle special requests such as transportation and dining reservations.
• Resolve minor guest issues professionally and upsell hotel services when appropriate.

Skills

Communication skills

Interpersonal skills

Problem solving

Guest service

English proficiency

Job description

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Marsa Al Arab

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state -of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant - garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave -shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al Arab.

About the Job

The main duties and responsibilities of this role include:

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and elevate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 1 year of experience in a guest-facing role within luxury hospitality, hotels, resorts, or upscale leisure environments.
• Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
• Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.
• Passion for delivering personalized guest experiences and maintaining the highest service standards.
• Proficiency in English is essential; additional language skills are highly desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)