Luxury Spa Director: Guest Experience & Growth

Accor; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Fairmont The Palm in Dubai seeks an experienced Spa Operations Manager to lead daily spa activities, maximize revenue, and uphold the highest standards of health, safety, and guest service in a luxury setting.

You will recruit and coach a multidisciplinary team, manage budgets, collaborate with marketing and sales for guest packages, and ensure ongoing training that elevates the Serenity spa experience.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration or related field.
• Minimum 3 years in a leadership role within spa management.
• Strong knowledge of spa operations, treatment protocols, guest services and retail.
• Excellent leadership and people management skills.
• Exceptional organizational and time management abilities; multitasking across priorities.
• Strong business acumen: budgeting, financial analysis, revenue growth.
• Excellent interpersonal and communication skills with guests and team.

Responsibilities

• Develop and implement effective strategies to maximize spa revenue and profitability.
• Manage daily spa operations, including scheduling, staffing, inventory management and maintenance.
• Ensure compliance with health, safety and sanitation standards.
• Monitor KPIs to evaluate spa performance and identify improvement areas.
• Lead multidisciplinary teams and develop distinctive therapeutic protocols.
• Manage budget and expenses, optimize profitability, and report financial performance.
• Collaborate with marketing and sales to create promotional spa packages and experiences.

Skills

Spa management

Leadership

Budget management

Staff training

Guest experience

Strategic planning

Education

Bachelor's degree in Hospitality

Business Administration

Job description

Fairmont The Palm in Dubai seeks an experienced Spa Operations Manager to lead daily spa activities, maximize revenue, and uphold the highest standards of health, safety, and guest service in a luxury setting.

You will recruit and coach a multidisciplinary team, manage budgets, collaborate with marketing and sales for guest packages, and ensure ongoing training that elevates the Serenity spa experience.