Luxury VIP Guest Relations Ambassador

Jumeirah; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Colleague discounts on stays

Healthcare and life insurance

Paid annual leave

Career development opportunities

Job summary

Jumeirah Marsa Al Arab in Dubai is seeking a VIP Guest Liaison to ensure unmatched service for high-profile guests and dignitaries. You will coordinate across departments, anticipate needs, and uphold the brand’s renowned guest experience.

The role requires English proficiency, luxury hospitality experience, and a proactive, culturally aware attitude to deliver personalized and discreet service to guests from around the world.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in luxury hospitality preferred.
• Proactive and guest-focused approach.
• Fluency in English is essential; additional languages are a plus.
• Excellent interpersonal and communication skills.

Responsibilities

• Interact with guests and serve as liaison for UAE and Arabic VIPs and dignitaries, addressing needs and handling complaints.
• Provide training on local culture and UAE traditions to colleagues, sharing history and cuisine with diverse guests.
• Maintain knowledge of hotel operations and F&B outlets; conduct site inspections for VIP delegations.
• Review VIP reservations and coordinate with managers to ensure premier treatment and courtesies.
• Build rapport with high-profile guests, track preferences, and update VIP profiles for seamless recognition.
• Collaborate with Finance, Sales, Security, Front Office, Transportation and Housekeeping for smooth operations.

Skills

VIP liaison

Hospitality experience

English proficiency

Cultural awareness

Proactive service

Education

High School Diploma or Certificate

Job description

Jumeirah Marsa Al Arab in Dubai is seeking a VIP Guest Liaison to ensure unmatched service for high-profile guests and dignitaries. You will coordinate across departments, anticipate needs, and uphold the brand’s renowned guest experience.

The role requires English proficiency, luxury hospitality experience, and a proactive, culturally aware attitude to deliver personalized and discreet service to guests from around the world.