Spa Operations Director: Luxury Wellness & Revenue Lead

AccorHotels Middle East; Abu Dhabi; On-site; AED 180,000 - 360,000; Full time

Job summary

Fairmont The Palm in Dubai seeks an experienced Spa Operations Manager to lead daily spa operations, drive revenue, and ensure top service standards. You will manage scheduling, staffing, inventory, and compliance with health and safety regulations.

You will develop training programs, monitor KPIs, and collaborate with marketing and hospitality teams to deliver exceptional guest experiences while upholding luxury brand standards.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum 3 years in a leadership role within spa management.
• Strong understanding of spa operations, treatment protocols, guest services, and retail.
• Excellent leadership, people management, and communication skills.
• Ability to analyze financial data, manage budgets, and drive revenue growth.
• Knowledge of industry trends and regulations.

Responsibilities

• Develop and implement strategies to maximize spa revenue and profitability.
• Manage daily spa operations, scheduling, staffing, inventory, and maintenance.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor KPIs and identify areas for improvement.
• Collaborate with marketing and sales to develop promotions and packages.
• Evolve and reinforce Serenity’s vision as a global luxury wellness benchmark.

Skills

Leadership

People management

Financial acumen

Guest service

Communication

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Job description

Fairmont The Palm in Dubai seeks an experienced Spa Operations Manager to lead daily spa operations, drive revenue, and ensure top service standards. You will manage scheduling, staffing, inventory, and compliance with health and safety regulations.

You will develop training programs, monitor KPIs, and collaborate with marketing and hospitality teams to deliver exceptional guest experiences while upholding luxury brand standards.