Senior Program Manager - Salesforce
Horizontal Digital
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Benefits offered by this job
Job summary
Horizontal Digital in Dubai leads complex Salesforce transformations across global enterprises. The Senior Program Manager will oversee multiple Salesforce programs, mentor PMs, and work with architects and stakeholders to ensure measurable business value and strong commercial performance.
Responsibilities include program governance, risk management, and revenue realization, with a focus on delivering tangible client outcomes and long-term account growth within the EMEA region.
Qualifications
- 8+ years of Salesforce consulting delivery experience in a SI/consulting environment managing enterprise digital transformation programs.
- Proven experience leading multi-project Salesforce programs across Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
- Strong understanding of Agile delivery models and enterprise program governance.
- Demonstrated experience managing program financials, forecasts, and commercial outcomes.
Responsibilities
- Oversee Salesforce transformation programs across multiple clients and projects in the EMEA region.
- Mentor Salesforce Project Managers and delivery teams.
- Ensure delivery excellence with governance, risk, and quality assurance.
- Provide revenue forecasts and maintain delivery health insights to leadership.
Skills
Education
Tools
Job description
At Horizontal Digital, we hold ourselves to one key belief:You’reonly as good as your worst customer experience.This mindset drives our digital consultancy to think beyond the easy answers and create transformative digital experiences that solve complex business problems for global enterprises.
We combinestrategy, data, design, and technologyto deliver meaningful outcomes that help our clients unlock the full value of their digital platforms.
Our culture is driven by these values:
We build strong relationships with our clients and colleagues, collaborating across disciplines to deliver exceptional outcomes.
We proactivelyidentifyopportunities, take ownership, and execute with urgency and accountability.
We continuously adapt to evolving technologies and business needs, always looking ahead towhat’snext.
We listen first andseekto deeply understand our clients’ challenges before proposing solutions.
We challenge assumptions and continuously push for better ideas and stronger outcomes,
We are seeking aSenior Program Manager– Salesforceto lead complex Salesforce transformation programs across multiple clients and projects in the EMEA region.
This roleis responsible forensuring that Salesforce engagements delivermeasurable business value, predictable delivery outcomes, and strong commercial performance.
You will oversee multiple Salesforce programs, mentor Project Managers, and work closely with practice leadership, architects, and client stakeholders to ensure successful program execution and long-term account growth.
This role reports totheSalesforce Practice Leader-EMEAand plays a key role in strengthening Horizontal’s consulting-led delivery model.
- Oversee multiple Salesforce transformation programs, ensuring delivery aligns with clientobjectives, timelines, and contractual commitments.
- Establish strong program governance, including executive reporting, risk management, anddeliveryhealth monitoring.
- Ensure projects consistently delivertangible business value and customer outcomes, not just technical deliverables.
- Lead issue resolution and escalation management for complex or high-visibility programs.
- Own program financial performance includingrevenue realization, margin protection, and cost management.
- Monitor program budgets and proactively address risks related to scope, timelines, or commercial performance.
- Ensure disciplinedchange control andscopemanagementacross all engagements.
- Provideaccuraterevenue forecasts anddeliveryhealth insights to practice leadership.
- Act as a trusted advisor to senior client stakeholders, ensuring programs align with broader business and digital transformation goals.
- Identifyopportunities foraccount growth, innovation initiatives, andadditionalSalesforce capabilities.
- Support sales and pre-sales activities including proposal development, delivery planning, and estimation.
- Lead, mentor, and develop Salesforce Project Managers and delivery teams.
- Foster a culture oftransparency, accountability, and continuous improvementwithin the delivery organization.
- Work with practice leadership to strengthen delivery standards, tools, and governance frameworks.
- Ensure delivery teams follow best practices acrossAgile delivery, program governance, and quality assurance.
- Partner with solution architects and functional leaders to align businessobjectiveswith technical implementation strategies.
- Continuously improve delivery processes, resource models, and delivery predictability across the practice.
- A strategic delivery leader who understands thatsuccessful programs combine consulting, technology, and business transformation.
- Comfortable operating at bothexecutive stakeholder level and program governance level.
- Commercially aware and capable of making program decisions that protectmarginwhilemaintainingclient trust.
- A strong communicator who can influence stakeholders, navigate ambiguity, and drive alignment across teams.
- 8+ years of Salesforce consulting delivery experiencein a System Integrator or consulting environmentmanaging enterprise digital transformation programs.
- Proven experience leadingmulti-project Salesforce programsacross Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
- Strong understanding ofAgile delivery models and enterprise program governance.
- Demonstrated experience managingprogram financials, forecasts, and commercial outcomes.
- Experience working directly withsenior client stakeholders and executive sponsors.
- Prior experience supportingRFPs, estimations, and delivery planningfor new opportunities.
- Familiarity with tools such asJira, Confluence, and enterprise delivery governance frameworks.
- Relevant certifications across Salesforce (Administrator, Sales Cloud, Service Cloud, Marketing Cloud) and program management disciplines (PMP, PRINCE2, CSM,SAFe) are desirable but not essential.
- 22workingdays holiday
- Comprehensivemedical insuranceplan foretemployeeandspouseand children
- Visa foremployeeandspouseand children
- Flexibleoffice times and working fromhome twice per week
- Remote working from a place of your choice for 2 weeks a year
- Free snacks and drinks in the office
Horizontal is proud to be an Equal Opportunity and
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